Office Manager

Lane & Associates Family Dentistry; Wake Forest (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Quarterly Performance Bonus

Comprehensive Insurance Coverage

401(k) with Employer Contribution

Paid Holidays & PTO

Fridays Off at 2 PM

Uniform Allowance

Paid Training & Development

Engaging Company Events

Volunteer Opportunities

Birthday & Work Anniversary Gifts

Job summary

A dental care provider in North Carolina is seeking an Office Manager to lead the Wake Forest team. Responsibilities include managing daily operations, overseeing staff productivity, and ensuring exceptional patient experiences. The ideal candidate will have at least 2 years of dental office experience and proven leadership skills. This role offers competitive pay, performance bonuses, and comprehensive insurance coverage after 90 days. Enjoy a collaborative environment with 2 PM Friday closures and paid training opportunities.

Qualifications

• Minimum of 2 years of experience in a dental office.
• 1–2 years in a Dental management role.
• Ability to lift 15–20 lbs.

Responsibilities

• Oversee day-to-day operations of the Wake Forest office.
• Foster new patient growth through community outreach.
• Supervise daily closing procedures and reporting.

Skills

Leadership and coaching abilities

Communication and interpersonal skills

Conflict resolution and problem-solving skills

Customer service focus

Proficiency in dental practice software

Education

High School Diploma or GED

Tools

Denticon

Job description

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Now Hiring : Office Manager (Wake Forest)

For over 40 years, Lane & Associates Family Dentistry has been a trusted name in providing exceptional dental care across North Carolina. We’re passionate about our patients, proud of our fun, team-driven culture, and committed to excellence in everything we do.

We’re currently seeking an Office Manager to lead our Wake Forest dental team!

Position Overview

As the Office Manager, you will oversee the day-to-day operations of our Wake Forest office, ensuring an outstanding experience for both patients and team members. This leadership role requires a strong communicator and problem solver who can balance operational efficiency, team morale, and exceptional patient care.

Key Responsibilities

• Manage office operations including staff productivity, scheduling, collections, receivables, and expense control
• Foster new patient growth through community outreach and marketing collaboration
• Oversee the office’s online reputation and support the team in obtaining 5-star reviews
• Provide leadership, coaching, and mentorship to team members while ensuring compliance with company policies
• Supervise daily closing procedures, deposits, and end-of-month reporting with the Regional Director
• Address and resolve patient and staff concerns with professionalism and empathy
• Provide ongoing staff training beyond initial onboarding
• Maintain appropriate doctor/patient ratios for efficient operations
• Conduct monthly staff meetings and daily morning huddles
• Manage quarterly inventory and office supply needs
• Participate in corporate communications and initiatives
• Perform other duties as assigned

Qualifications

• High School Diploma or GED required
• Minimum 2 years of experience in a dental office
• Minimum 1–2 years in a Dental management role
• Strong leadership and coaching abilities
• Excellent communication and interpersonal skills
• Proven conflict resolution and problem-solving skills
• High level of professionalism and customer service focus
• Proficiency in dental practice software and computer systems (Denticon experience a plus)
• Ability to lift 15–20 lbs

What We Offer

• Competitive Pay
• Quarterly Performance Bonus Potential
• Comprehensive Insurance Coverage after 90 days (Health, Vision, Dental, Life, Disability, FSA & more!)
• 401(k) with Employer Contribution
• Paid Holidays & PTO
• Fridays Off at 2 PM!
• Uniform Allowance
• In-House Paid Training & Development
• Engaging Company Events & Social Media Campaigns
• Volunteer Opportunities (Earn Smile Squad Points for Rewards!)
• Birthday & Work Anniversary Gifts from Ownership
• and more!

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