Assistant Manager

Lane & Associates Family Dentistry; Fuquay-Varina (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive Insurance Coverage

401(k) Employer Contribution Plan

Quarterly Performance Bonus Opportunities

Paid Training Class

Employee Assistance Program

Uniform Allowance

Paid Time Off

Fridays off at 2 PM

Job summary

Lane & Associates Family Dentistry is seeking an Assistant Manager for our Fuquay Main + Fuquay Broad offices. This role involves supporting the Office Manager and front office staff while ensuring efficient workflow and customer service.

The ideal candidate should have at least 2 years of dental office experience, strong organizational and communication skills, and a positive attitude. We offer competitive pay, comprehensive insurance coverage, and a supportive work environment.

Qualifications

• Minimum of 2 years of experience in a dental office setting (front desk preferred).
• Prior management or leadership experience is a plus.
• Ability to lift 15–20 lbs as needed.

Responsibilities

• Support the Office Manager with patient scheduling and staff productivity.
• Monitor and manage office communications regarding company policies.
• Encourage initiatives to increase five-star patient reviews.
• Respond to inquiries from patients and providers in a timely manner.
• Assist with daily closing procedures and bank deposits.

Skills

Strong organizational, planning, and analytical abilities

Excellent interpersonal and communication skills

Positive attitude with a commitment to outstanding customer service

Professional appearance and demeanor

Proficient in computer systems and office software

Education

High school diploma or GED

Tools

Denticon

Job description

Now Hiring: Assistant Manager for Fuquay Main + Fuquay Broad offices

We’re currently looking for an Assistant Manager to join our incredible team at the Fuquay Main + Fuquay Broad offices. The Assistant Office Manager is responsible for performing a wide range of administrative and clerical duties while providing essential support to front office staff and clinical team members. This role assists in managing daily office operations and supports the Office Manager in achieving organizational goals and maintaining efficient workflow.

Key Responsibilities

• Support the Office Manager with patient scheduling, staff productivity, collections, and accounts receivable, including management of aging reports and procedures not attached reports
• Monitor and manage office communications, including appointment requests, online payments, and corporate correspondence regarding company policies
• Encourage and support initiatives to increase five-star patient reviews
• Respond to inquiries from patients, providers, and staff in a timely and professional manner, escalating issues as appropriate
• Assist with daily closing procedures, bank deposits, and month‑end reporting as needed
• Ensure accurate posting of insurance, patient, and EFT payments under the guidance of the Office Manager, including proper adjustments
• Address and triage patient concerns, keeping the Office Manager informed and resolving or escalating issues as necessary
• Provide support in supervising front office staff in collaboration with the Office Manager
• Assist with ongoing employee training and development beyond initial onboarding
• Help plan, assign, and coordinate the work of front office team members
• Perform additional duties as assigned

Skills & Qualifications

• Strong organizational, planning, and analytical abilities
• Excellent interpersonal and communication skills
• Positive attitude with a commitment to outstanding customer service
• Professional appearance and demeanor
• Proficient in computer systems and office software

Job Requirements

• High school diploma or GED required
• Minimum of 2 years of experience in a dental office setting (front desk preferred)
• Experience with Denticon preferred
• Prior management or leadership experience is a plus
• Ability to lift 15–20 lbs as needed

Benefits

• Competitive pay
• Comprehensive Insurance Coverage – Health, Vision, Dental, Life, Disability, FSA & more
• 401(k) Employer Contribution Plan (after 90 days)
• Quarterly Performance Bonus Opportunities
• Paid Training Class
• Employee Assistance Program
• Uniform Allowance
• Paid Time Off & Paid Holidays
• Fridays off at 2 PM
• Volunteer opportunities with our Smile Squad to earn awesome prizes
• Fun team events, giveaways & social campaigns year-round
• Birthday and Work Anniversary surprises sent directly from our owners
• Employee discounts at major retailers
• and so much more