Office Manager

Samstone; Valley View (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Samstone in Valley View, OH is seeking an Office Manager to run daily on-site operations supporting fabrication and installation projects. You will coordinate scheduling for in-home measuring, fabrication, and installation, answer calls, and document orders and customer records.

The role requires strong communication, admin experience, proficiency with MS Office, and the ability to manage multiple tasks in a fast-paced environment with contractors and homeowners.

Qualifications

• Strong communication and customer service skills for homeowners and contractors.
• Experience with administrative assistance and daily office workflows.
• Ability to operate office equipment and manage phone systems.
• Proficiency with basic computer apps and data entry.
• High school diploma required; business/admin training is a plus.

Responsibilities

• Oversee daily office operations to support fabrication and installation projects.
• Coordinate scheduling for in-home measuring, fabrication, and installation.
• Greet visitors, handle inquiries, and maintain accurate customer records.
• Support billing, reporting, and documentation in collaboration with teams.

Skills

Communication

Customer Service

Administrative Assistance

Office Administration

Office Equipment

MS Office

Organization

Time Management

Construction experience

Education

High school diploma or equivalent

Tools

MS Office

Job description

Company Description Samstone is a Cleveland-based stone fabrication and installation company specializing in custom countertops, vanities, and surfaces for kitchens and bathrooms. The team works with materials such as granite, quartz, marble, and quartzite to bring customers’ design visions to life, managing templating, fabrication, and installation fully in-house. This in-house approach allows Samstone to maintain strong control over quality and project timelines while offering free in-home measuring and templating. As a locally owned and operated business, Samstone proudly serves homeowners, contractors, and builders across North-East Ohio. The company is focused on delivering reliable, high-quality craftsmanship and a positive customer experience.

Role Description The Office Manager is a full-time, on-site role based in Valley View, OH, responsible for overseeing daily office operations to support stone fabrication and installation projects. This role coordinates scheduling for in-home measuring, fabrication, and installation, manages incoming calls and inquiries, and ensures accurate documentation of orders, quotes, and customer records. The Office Manager maintains office supplies and equipment, supports billing and basic bookkeeping tasks, and collaborates with fabrication and installation teams to keep workflows on track. Daily responsibilities also include greeting visitors, providing professional customer service, preparing reports, and implementing office policies and procedures to promote efficiency and organization.

Qualifications

• Strong Communication and Customer Service skills to interact professionally with homeowners, contractors, and internal teams.
• Experience with Administrative Assistance and Office Administration to manage scheduling, records, and day-to-day office workflows.
• Ability to operate and maintain Office Equipment, including phones, printers, copiers, and computer systems.
• Proficiency with basic computer applications (e.g., MS Office or similar), data entry, and document management.
• Organizational and time-management skills, with attention to detail and the ability to prioritize multiple tasks.
• Experience in construction, fabrication, or home improvement environments is beneficial.
• High school diploma or equivalent required; additional training or education in business, administration, or office management is a plus.