Office Manager

Master Trades Group; Trenton (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Office Manager to join their growing team. This pivotal role involves providing comprehensive administrative support, managing payment collections, and ensuring the smooth operation of office functions. The ideal candidate will be highly organized, detail-oriented, and possess excellent problem-solving skills. With a focus on customer service, you'll collaborate with technicians and internal staff to enhance operational efficiency. Join a dynamic team that values your contributions and offers competitive benefits, including healthcare and retirement plans.

Benefits

Competitive Dental, Vision, and Healthcare Plans

401(k) matching

Short-Term and Long-Term Disability

Life Insurance

PTO

Paid Holidays

Employee Assistance Program (EAP)

Qualifications

• 5+ years of experience in office management for customer-service-focused companies.
• Strong organizational and problem-solving skills required.

Responsibilities

• Manage payment collections and customer refunds with weekly reporting.
• Oversee internal administration and ensure timely completion of tasks.

Skills

Problem-solving skills

MS Office proficiency

Communication skills

Organizational skills

Multi-tasking ability

Education

High School Diploma

5+ years experience as an Office Manager

Tools

Service Titan

MS Office suite

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

OFFICE MANAGER - Branch Administrator - Mt Laurel / Cherry Hill NJ

LEN THE PLUMBER HEATING AND AIR!!!

Full Time, Monday - Friday, Hourly, In-Office position in our busy & Growing Mt Laurel NJ Branch Location.

We are searching for a talented, highly organized, and resourceful Administrator to provide office management, administrative, operational, clerical, and customer service support to our NJ Team. In this role, you will maintain office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions. A good office manager is more than just an efficient assistant. As an efficient Office Manager, you will need sound judgment and strong communication and problem-solving skills. You are a leader with plenty of patience to deal with all aspects of your job responsibilities. Join our team today!

Essential Job Functions:

• Responsible and accountable for all payment collections with weekly reporting. This includes timely reporting of any missing cash to the Divisional Manager; weekly deposits with relative reporting to Divisional Manager and Finance.
• Manage open A/R issues (non-payments, missing payments, returned checks, checks with incorrect amounts, missing documentation, etc.)
• Responsible and accountable for cash collection and reporting following the internal cash management process
• Manage credit card chargeback following internal procedures
• Manage all customer refunds with Divisional Manager’s approval
• Manage all permits as instructed by Service Managers, and all inspections: customer scheduling aligned with Technician availability; reschedule inspections due to previously failed inspections, after work is corrected.
• Manage insurance breakdown reports
• Responsible for printing and distributing Technicians’ weekly billable hour and material reports
• Responsible for overseeing Dispatchers’ completion of the ‘reject list’ required to complete weekly Technicians’ payroll on time, and accurately.
• Manage all internal administration: paperwork turn-in (i.e. checks, receipts, timesheets, PO’s) by utilizing the turn-in reconciliation sheet.
• Accountable for contacting Miss Utility for jobs requiring excavation, when sold by a Technician within the branch
• Manage equipment rentals, sub-contractor partners and keeps track of activities following internal processes
• Support Divisional Managers in scheduling and organizing weekly Technician meetings for branch management, and have all necessary reports prepared in advance to optimize technician engagement and performance.
• Work with Service Managers and Dispatchers to schedule 1:1 technician meetings, fleet maintenance, vehicle inventory, or any other scheduling needs as requested.

Qualifications :

• Excellent problem-solving skills
• MS Office Experience and proficiency
• Service Titan a PLUS!!
• Ability to serve as a positive, solution-oriented team member while building trust and productive partnerships with the service team, technicians, internal staff, and cross-functional office departments.
• Ability to conduct business in a mature, courteous, and professional manner
• Organized, detail-oriented, and able to multi-task in a fast-paced work environment.
• Strong follow-up skills to ensure duties are completed timely and accurately.
• Strong verbal and written communication to clearly articulate the status of initiatives and duties
• Ability to travel to other branches for training or to provide administrative support, if necessary

Experience/ Education:

• High School Diploma required
• 5+ years experience as an Office Manager or Executive Administrative function for a customer-service-focused company
• Advanced computer skills – MS Office suite of products

Compensation:

Based on experience

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.