Service Coordinator

Service Smith LLC; Tempe (AZ); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Service Smith LLC in Tempe, AZ seeks a confident Service Coordinator to join our growing HVAC team. You will coordinate service jobs from start to finish and act as the main link between customers, technicians, vendors, and the Service Manager.

The role rewards organization, problem-solving, and proactive communication in a fast-paced environment. In-office, five days a week, you’ll help keep the job-flow moving and client satisfaction high.

Formación

• Responsible, self-starter with the confidence to work independently
• Able to thrive in a fast-paced environment
• Strong ability to multitask and prioritize
• Able to stay calm and focused under pressure and deadlines
• Organized and efficient
• Strong attention to detail
• Good problem-solving skills
• Excellent customer service skills
• Strong team-oriented attitude
• Positive and professional demeanor
• Dependable with a strong work ethic

Responsabilidades

• Answer phones and respond to emails
• Address client and vendor inquiries and concerns
• Enter job/work order information clearly into the system
• Collaborate with the Service Manager to schedule appointments
• Dispatch jobs to technicians
• Maintain frequent communication with technicians and the Service Manager
• Ensure all required job/work order information is complete and accurate upon technician completion
• Source parts needed for technicians
• Track job-related purchases
• Enter line items on invoices
• Coordinate inventory replenishment
• Assist with basic construction of quotes
• Track and manage the status of upcoming jobs
• Follow up with clients to ensure satisfaction
• Document and update client records
• Maintain strong relationships with vendors and clients
• Assist with other tasks as needed to keep the job-flow process running smoothly

Conocimientos

Self-starter

Fast-paced

Multitasking

Under pressure

Organized

Attention to detail

Problem solving

Customer service

Team player

Professional demeanor

Dependable

Herramientas

MS Office

Descripción del empleo

Job Description

We are seeking a confident, highly motivated, and talented professional to join our team as a Service Coordinator.

We are an established and growing HVAC company looking for someone who enjoys staying organized, solving problems, and keeping things moving. As an integral member of our team, you will coordinate HVAC service jobs from start to finish and serve as an important connection between our customers, technicians, vendors, and Service Manager.

If you enjoy a fast-paced environment, take pride in keeping things organized, and like being part of a team that works together to get the job done, this may be the opportunity you're looking for.

Qualifications

• Responsible, self-starter with the confidence to work independently
• Able to thrive in a fast-paced environment
• Strong ability to multitask and prioritize
• Able to stay calm and focused under pressure and deadlines
• Organized and efficient
• Strong attention to detail
• Good problem-solving skills
• Excellent customer service skills
• Strong team-oriented attitude
• Positive and professional demeanor
• Dependable with a strong work ethic

Job Responsibilities

• Answer phones and respond to emails
• Address client and vendor inquiries and concerns
• Enter job/work order information clearly into the system
• Collaborate with the Service Manager to schedule appointments
• Dispatch jobs to technicians
• Maintain frequent communication with technicians and the Service Manager
• Ensure all required job/work order information is complete and accurate upon technician completion
• Source parts needed for technicians
• Track job-related purchases
• Enter line items on invoices
• Coordinate inventory replenishment
• Assist with basic construction of quotes
• Track and manage the status of upcoming jobs
• Follow up with clients to ensure satisfaction
• Document and update client records
• Maintain strong relationships with vendors and clients
• Assist with other tasks as needed to keep the job-flow process running smoothly

Requirements

• At least 3 years of related customer service experience preferred
• Previous scheduling/dispatching experience preferred
• HVAC industry experience is a plus
• Strong computer skills
• Must be able to communicate effectively with customers and technicians
• Must be able to pass a drug test and background check
• Must be able to work in-office five days per week, Monday through Friday

Company Description

Company Description We are an established and rapidly growing HVAC-R maintenance and repair company servicing both commercial and residential customers throughout the Phoenix area.

Company Description We are an established and rapidly growing HVAC-R maintenance and repair company servicing both commercial and residential customers throughout the Phoenix area.