Office Manager

CharacterStrong; Sumner (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

CharacterStrong is seeking an Office Manager to ensure smooth daily operations in their Lake Tapps office, manage events, and maintain a welcoming environment. The role is crucial for supporting the team and enhancing the company's public presence through effective event logistics. Candidates should be proactive, detail-oriented, and skilled in communication and organization.

Benefits

Education & Tuition Reimbursement up to $1,000 annually

401k Savings Plan with employer contribution

Medical, Dental, & Vision Insurance

10 Vacation Days, 2 Personal Days, 6 Paid Sick Days

Qualifications

• 3+ years of experience in office operations or event planning.
• Exceptionally organized with strong logistics skills.
• Clear, professional communicator—both written and verbal.

Responsibilities

• Manage day-to-day office operations and maintain an organized office environment.
• Coordinate logistics for stage engagements and manage office equipment.
• Oversee office supply inventory and support team visits.

Skills

Organizational Skills

Communication

Logistics Management

Multi-tasking

Problem-Solving

Tools

Google Suite

Notion

Slack

Zoom

Hubspot

Job description

Role: Office Manager

Location: In office - Lake Tapps, Washington

Position Description

The Office Manager plays a central role in managing the day-to-day operations of CharacterStrong’s physical office while leading the planning, coordination, and strategic execution of high-impact stage and media events. This unique hybrid position ensures that our office environment reflects excellence and hospitality for team members and guests, while simultaneously expanding CharacterStrong’s public presence and influence through speaking engagements, media outreach, and events.

This individual must be highly organized, proactive, and detail-oriented, with strong communication skills and a passion for both behind-the-scenes logistics and public-facing impact. As a key player in both operational and promotional initiatives, this person ensures the internal engine runs smoothly while helping position CharacterStrong as a leader on national stages.

CharacterStrong’s Background & Mission

CharacterStrong, a FullBloom Company, is a fast-paced, tech education company that makes PreK-12 digital, social-emotional learning curricula and offers professional development opportunities to support schools with ongoing implementation. There’s currently a team of more than 90 full-time employees, several part-time employees, and over 50 presenters collaborating to bring this work to life. Our mission is to create a more loving world through education.

At CharacterStrong, you will have the opportunity to make a positive impact on education, both in the United States and internationally. CharacterStrong employees offer their innovativeness, dedication to excellence and compassion to help produce curricula for students and training for educators that lead to student outcomes.

CharacterStrong’s Company Values & Norms

• We Produce Excellence - Producing timely, quality results and consistently asking the question, “How can we make this 1% better?”
• We Take Full Ownership - Taking initiative to drive work forward, demonstrating responsibility when things do not go according to plan, and being proactive in closing identified gaps.
• We Practice Kindness - Exercising inclusion, care, and empathy with others, balancing honesty with compassion, and cultivating the well-being of self and others.
• We Problem-Solve - Identifying issues, analyzing for understanding, and taking action to implement the best possible solution.

Key Responsibilities

Office Management & Internal Operations

• Maintain excellence in the main CharacterStrong office in Lake Tapps, WA (cleanliness, organization, maintenance).
• Keep the office stocked with essentials (supplies, snacks, tech needs, etc.).
• Prepare the office for team visits and coordinate lodging and logistics for in-office stays.
• Manage company equipment, tech inventory, and office assets, including the company vehicle.
• Oversee shipping and receiving logistics for all materials, merchandise, and conference supplies.
• Coordinate welcome boxes and equipment shipments for new hires.
• Manage office-related budgets, vendor relationships, and credit card transactions.
• Organize birthday and anniversary celebrations and maintain tracking systems.
• Support customer onboarding and general inquiries in coordination with the Business Operations team.
• Provide administrative support to the Executive Leadership team as needed.

Stages Support

• Coordinate logistics for all stage engagements, including booth setup, vendor needs, and shipping.
• Track performance metrics of speaking engagements and media coverage, reporting insights and recommendations.

Required Qualifications

• 3+ years of experience in office operations, event planning, public relations, or related fields.
• Exceptionally organized with a knack for logistics and administrative precision.
• Clear, professional communicator—written and verbal.
• Skilled at balancing multiple priorities and responding quickly to emerging needs.
• High comfort level with tools such as Google Suite, Notion, Slack, Zoom, and CRMs (Hubspot preferred).
• Proven ability to take initiative, practice kindness, and think creatively to solve problems.
• Able to work on-site at the Lake Tapps, WA office daily.
• Capable of lifting up to 50 lbs. and managing physical event prep and setup.

Other Duties:

• Performs other duties as assigned.
  
  

Benefits Package

• Starting Salary Range: $20-30 per hour, based on experience
• Laptop computer and other needed equipment
• Education & Tuition Reimbursement up to $1,000 annually
• 401k Savings Plan with employer contribution
• Medical, Dental, & Vision Insurance
• Life, AD&D, and Disability Insurance
• Employee Assistance Program, Mental Health Support, and Well-Being Programs
• 3 weeks Company-Paid Parental Leave (after 6 months of active employment)
• 10 Vacation Days, 2 Personal Days, 6 Paid Sick Days, 11 Paid Company Holidays