Office Manager

Recovery.com; Springfield (MO); On-site; USD 45,000 - 55,000; Full time

Job summary

Recovery.com seeks an Office Manager to enhance organizational efficiency at its Madison headquarters. The role entails managing office operations, coordinating events, and fostering a welcoming environment, all crucial for supporting team collaboration and company culture. Ideal candidates should have at least 3 years of relevant experience and a passion for creating organized workspaces.

Benefits

Medical, Dental, and Vision Insurance

Short- and long-term disability and basic life insurance

401K with company match

Flexibility for hybrid and work-from-home

Housing stipend for local employees

Qualifications

• 3+ years of experience in office management, hospitality, events, or administrative operations.
• Demonstrated attention to detail and commitment to high-quality service.
• Excellent verbal and written communication skills.

Responsibilities

• Manage day-to-day office operations, including inventory and vendor relationships.
• Coordinate in-person company gatherings and team events.
• Lead office upkeep initiatives and provide warm guest reception.

Skills

Organizational skills

Attention to detail

Communication

Time management

Hospitality

Job description

Here’s why we need your help

Recovery.com needs an Office Manager whose engaging personality brings people together. Superior organizational skills and attention to the details of a physical space brings order, hospitality, and operational excellence to our Madison headquarters. You'll be responsible for creating a welcoming and efficient workplace that enables our team to thrive. This role blends facilities management, event planning, travel planning, and office hospitality to ensure a seamless in-office experience for our employees, visitors, and guests. Your eye for detail, professionalism, and ability to juggle multiple responsibilities will have a direct impact on our team’s ability to collaborate and execute on our mission.

Work Location

This role is required to be in office 5 days a week. Flexibility to work from home occasionally.

How you know you’re being successful

• The Madison office is consistently functional, well-stocked, and organized, creating a welcoming space for employees and visitors.
• Your keen eye sees when something is out of place.
• Events and meetings you coordinate run smoothly and receive positive feedback from attendees
• Employees feel supported with travel, hospitality, and office-related logistics and know exactly who to go to for help

We’ll expect you to do things like these

• Manage day-to-day office operations including inventory, ordering supplies, and handling vendor relationships
• Coordinate in-person company gatherings, team events, and meetings by managing space, catering, A/V, and guest logistics
• Lead office upkeep initiatives including cleanliness, restocking, safety protocols, and facilities maintenance in partnership with building management
• Greet and assist all guests with warmth and professionalism, acting as a welcoming point of contact for the Madison office
• Own travel logistics for team members and candidates, including booking flights, hotels, and coordinating itineraries
• Support employee onboarding by preparing workstations, ordering equipment, and delivering an exceptional Day 1 experience
• Actively represent our company and engage with the Recovery.com community on major social media platforms, such as LinkedIn
• Operate with a bias toward action and a collaborative, team-first mindset
• Respond to urgent needs or facility issues with professionalism, clarity, and assertiveness
• Actively find ways to improve processes and streamline activities

Required Qualifications

• 3+ years of experience in office management, hospitality, events, or administrative operations
• Demonstrated attention to detail and commitment to high-quality service in a fast-paced environment
• Excellent verbal and written communication skills and a friendly, professional demeanor
• Comfortable being assertive while maintaining a respectful, solutions-oriented tone
• Strong time management skills with the ability to prioritize competing needs and multitask effectively

What we think will improve your chances of success

• Prior experience managing a physical office location for a growing company
• Passion for creating an inclusive, positive, and organized work environment
• High emotional and social intelligence
• Experienced in a start-up environment
• Autonomous and self-driven to own projects and produce quality outcomes
• Highly administrative, detail-oriented, and able to adapt to changing workloads and priorities
• Background in event planning, facilities coordination, or administrative support roles
• Experience working with vendors, caterers, building management, or travel booking platforms
• Familiarity with tools like Google Workspace and Slack

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Travel Expectations

Part of this role involves planning company retreats, which are sometimes out-of-town. Travel may be required to both plan and attend out-of-town retreats. This role may also engage in travel to professional development opportunities.

Physical Requirements

• Sit down and operate a computer for extended periods of time
• Walking, stooping, standing for extended periods of time
• Able to work in an open office environment
• Lift items weighing up to 25 lbs

Compensation.

The base salary range for this position is $45,000 to 55,000/yr, plus eligible benefits. Compensation may be adjusted based on tenure and experience.

Equity Options

In addition to your cash compensation, you will receive options to buy stock in Recovery.com at a set strike price. These options will vest on a four-year schedule and present an exciting opportunity to benefit from the upside of our company’s growth.

Quarterly Bonus

An additional 10% of base earnings is paid out quarterly when the company meets its revenue target.

Dane County Housing Stipend

We strongly value in-person work and collaboration, so for full-time employees residing in Dane County, we offer a housing stipend of $735.26/month in addition to your salary ($8,823.12/yr; half of the Fair Market Value of a 2BR apartment in Madison according to rentdata.org).

Benefits and Perks

This role is eligible for the following benefits and perks:

• Medical, Dental, and Vision Insurance (100% of premiums paid for employees, 50% of premiums paid for dependents)
• Short- and long-term disability and basic life insurance
• 401K (100% company match up to 3% and 50% on the next 2%)
• Paid time off, paid holidays, and leaves of absence
• Education Assistance (for educational coursework directly related to your role)
• Flexible hybrid and work-from-home policy

About Recovery.com

Each year, 90% of people who need addiction treatment don’t receive it. One of the major reasons is the difficulty in finding a treatment provider, and as people increasingly turn to the internet over family, friends, or medical professionals to find care, Recovery.com is making a difference in thousands of people’s lives by providing a comprehensive, user-friendly resource for finding addiction and mental health treatment.

Launched in 2017, Recovery.com is a late-stage startup based in Madison, WI, on a mission to be the the most trusted online resource for connecting patients and mental health providers. We are rapidly growing and profitable, and looking to aggressively capture the market opportunity as we scale to $100M ARR over the next 4 years.

Our core values aren’t just words to us! They define who we are and how we work. People who are successful at Recovery.com:

• Regularly show compassion and empathy for customers, patients, and fellow colleagues
• Display vulnerability by demonstrating authenticity with themselves and encouraging it in others
• Strive for growth and humbly seek to improve in all aspects of work
• Demonstrate joy and a positive attitude in every interaction, from office conversations to solving difficult problems
• Exhibit accountability by not only fulfilling their own responsibilities, but helping others in their work as well
• Embrace creativity by testing the norms and being open to new ideas

Equal Opportunity Statement

Recovery.com is an equal opportunity employer committed to diversity and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, veteran status, gender identity, race, religious beliefs, disability, sexual orientation, age, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them.