Office Manager

Bethany Christian Services USA LLC; Southfield (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

403(b) retirement plan

Generous paid time off

Education reimbursement

Employee wellness program

Job summary

Bethany Christian Services USA LLC in the United States seeks an Office Manager to support administrative operations across our faith-based programs. You will coordinate calls, scheduling, billing, and records, while ensuring compliance with agency, federal, and state requirements.

The role requires strong communication, confidentiality, and the ability to lead clerical staff. A High School Diploma is required, with a preferred Bachelor's in social services; prior office management and

Qualifications

• High School Diploma or equivalent.
• Bachelor's degree in Social Science, Human Services, Behavioral Sciences, or related field preferred.
• 1–2 years of experience working with clients; management experience is a plus.
• Prior office manager experience preferred.
• Knowledge of family, child, or social services preferred.
• Excellent verbal and written communication skills.
• Ability to provide excellent and compassionate customer service.
• Ability to work independently and maintain confidentiality.
• Reliable with time-sensitive deadlines; able to work under pressure.
• Proficient with Microsoft Office Suite.
• Must be 21+ with a valid driver's license and 3+ years of driving in the U.S.
• Pass MVR check and criminal history screening.
• Integrity and appropriate training/licensing as necessary.
• Commitment to agency Faith statements.

Responsibilities

• Ensure effective operations of the office related to administrative tasks.
• May oversee Administrative Assistants and other clerical staff.
• Promptly address incoming calls and route them to the appropriate person.
• Assist with arranging replacements to ensure adequate staffing for programs.
• Coordinate on-site duties with supervisory staff to meet program goals.
• Manage and maintain the record-keeping process and filing system.
• Maintain appointment schedules and arrange conferences, interviews, and meetings.
• Run reports and draft correspondence or transcribe notes as requested.
• Reconcile billing and address errors to prevent profit loss.
• Sort and distribute branch mail and schedule mail pickups/deliveries.
• Oversee office supply inventory and order materials as needed.
• Stay abreast of agency, federal, and state social services requirements.
• Essential duties may vary by program; may participate in Bethany events.
• Complete other duties as assigned.

Skills

Office management

Customer service

Verbal and written communication

Confidentiality

MS Office

Driver's license

Education

High School Diploma

Bachelor's degree in Social Science / Human Services / Behavioral Sciences

Job description

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As an Office Manager, you’ll help carry this mission forward and make a meaningful impact every day.

How Your Role Makes a Difference

• Ensure effective operations of the office related to administrative tasks;


• May oversee Administrative Assistants and other clerical support staff;


• Promptly address incoming calls and route them to the appropriate person;


• Assist with arranging for replacements as needed to ensure adequate staffing for the needs of the program;


• Coordinate on-site duties and tasks in partnership with supervisory staff to meet the goals and objectives of the program;


• Manage and maintain the record-keeping process to ensure there is an effective filing system in which information is forwarded smoothly;


• Maintain a schedule of appointments, and arrange conferences, interviews, and meetings, as requested;


• Run various reports, and draft correspondence and/or transcribe meeting notes, as requested;


• May reconcile and address all billing errors to ensure accurate billing with no profit loss;


• Sort and distribute branch mail, along with scheduling mail pick-ups and deliveries;


• Oversee office supply inventory and order approved materials as needed;


• Stay abreast of all agency, federal, and state regulatory requirements related to social services;


• Essential job responsibilities may vary based on the specific needs of each program/department;


• May be required or asked to participate in a Bethany sponsored event;


• Complete other duties as assigned.

What Will Make You Successful

• High School Diploma or equivalent;


• Bachelors degree in Social Science, Human Services, Behavioral Sciences, or related field of study from an accredited college preferred;


• At least one (1) year of experience working with clients, or at least two (2) years of experience working with clients, strongly preferred;


• May need at least one (1) year of experience managing others based on the essential function of the role;


• Previous office manager experience preferred;


• Knowledge of family/ child/ social services preferred;


• Excellent verbal and written communication skills;


• Must have an ability to provide excellent and compassionate customer service;


• Ability to work independently and exercise a high level of confidentiality;


• Must be reliable with time sensitive deadlines and tasks;


• Work well under pressure and adaptable to change;


• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;


• Must be 21 years old with a valid driver’s license with at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of Bethany;


• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;


• Pass a criminal history screen, including state and local child protection agency registries;


• Exhibit integrity and good moral character to provide appropriate care;


• Possess the relevant experience and/or qualifications to work with these clients and clients with special needs; and, be properly trained and licensed, as necessary;


• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

We Invest in You

• Experience a team environment with other professionals who are motivated by faith, support one another, pursueexcellence, and are in it for the long haul


• Access to training, professional development, and career growth opportunities


• 403(b) retirement plan with employer match eligibility


• Generoustimeoff(11paidholidays,PTOYour Way,paidparentalleave,separatesickandpaidabsencebanks)


• Access to education reimbursement for those that qualify


• Comprehensive employee assistance and wellness program

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.