Quality Assurance & PSA Manager

Bethany Christian Services; Kentwood (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Education reimbursement

EAP program

Long-term disability

Life insurance

Job summary

Bethany Christian Services is seeking a Quality Assurance & PSA Manager to oversee refugee and immigrant children contract compliance across branch locations. You will develop and supervise staff, collaborate with stakeholders, and lead QA initiatives to ensure policy alignment and data-driven decisions.

The role requires a background in child welfare standards, 3+ years experience, and strong communication skills. On-site presence and driving responsibilities are included as needed.

Qualifications

• Bachelor's degree in Behavioral Sciences, Human Services, or Social Services from an accredited college.
• MSW or Master’s level degree in Social Services, or equivalent field of study is strongly preferred.
• At least three (3) years experience in child welfare standards, best practices, or quality assurance and compliance.
• At least one (1) year of experience managing others.
• Bilingual Spanish/English fluency, preferred.
• Excellent verbal and written communication skills.
• Must have ability to apply logic and problem solving; meet deadlines.
• Proficiency with MS Office and Excel.

Responsibilities

• Oversee refugee and immigrant children contract compliance within branch locations.
• Develop, train and supervise staff for compliance in alignment with requirements.
• Collaborate with stakeholders to provide data and analysis as needed.
• Attend Monthly Provider’s Call and disseminate policy updates to staff.
• Lead for quality assurance and PSA tasks for the branches.
• Guide treatment teams in completing CLEs and coordinate with program directors to resolve.
• Respond to policy questions and data inquiries from staff and train on policy updates.

Skills

Compliance

Data analysis

Staff supervision

Quality assurance

Policy updates

Microsoft Excel

Microsoft Office

Spanish (bonus)

Education

Bachelor's degree in Behavioral Sciences / Human Services / Social Services

MSW or Master’s degree

Tools

Microsoft Excel

Microsoft Office

Job description

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As a Quality Assurance & PSA Manager, you’ll help carry this mission forward and make a meaningful impact every day.

How Your Role Makes a Difference

• Oversee refugee and immigrant children contract compliance within the respective branch location(s);
• Develop, train and supervise staff whose responsibilities contribute to refugee and immigrant children contract compliance in alignment with job requirements, program and agency expectations, licensing and contract requirements;
• Collaborate with stakeholders in order to provide data and analysis as needed;
• Attend Monthly Provider’s Call and disseminate policy updates to appropriate staff members;
• Attend and participate in national QA meetings;
• Serve as the lead for quality assurance and PSA related tasks for the respective branch location(s);
• Guide treatment teams in the completion of all CLEs and collaborate with program directors until CLEs are resolved.
• Respond to policy questions and data inquiries from staff and facilitate communication and training of relevant policy updates to the Refugee and Immigrant Children team at the respective branch location(s);
• Ensure timely and accurate response to stakeholders with all data requests;
• Prepare, support, and facilitate documentation for monitoring visits;
• Along with the Program Director, serve as the POC of all monitoring visits. Must be on site for all monitoring visits;
• Regularly audit physical and electronics files to ensure compliance with policy and program services;
• Track, review, and update corrective action plans and other active compliance plans to bring the program in compliance;
• Conduct weekly, random audits of the database systems for documentation, completion accuracy, and deadline compliance in collaboration with QA team or program leadership;
• Report any issues or concerns to the Program Director surrounding quality efficiency within files, caseloads, programmatic policies, and compliance with the requirements of all state, federal, and agency procedural and policy mandates;
• Create and submit monthly quarterly audit reports for 10% or more of portal files using standardized tools;
• Stay abreast on both the stakeholder and Bethany Grievance procedures. Monitor and collect grievance data upon review of incoming grievances
• Prepare requested PSA documentation and submit to external stakeholder when requested;
• Review and maintain Daily Unannounced Round Report to ensure compliance, if applicable;
• Review program logs and checklists to ensure compliance and accuracy, including but not limited to medical, case management, intake, etc.
• Maintain all reporting distribution lists specific to the needs of the site;
• Attend trainings and meetings as assigned by supervisor;
• Stay abreast of all agency, federal, and state regulatory requirements related to Foster Care and State Child Welfare Licensing;
• Essential job responsibilities may vary based on the specific needs of each program/department;
• May be required or asked to participate in a Bethany sponsored event;
• Complete other duties as assigned.

What Will Make You Successful

• Bachelor’s degree in Behavioral Sciences, Human Services, or Social Services from an accredited college;
• MSW or Master’s level degree in Social Services, or equivalent field of study is strongly preferred;
• At least three (3) year of experience in working with child welfare standards, best practices, or quality assurance and compliance, preferred;
• At least one (1) year of experience managing others;
• Bilingual Spanish/English fluency, preferred;
• Excellent verbal and written communication skills;
• Must exhibit an ability to apply the principles of logic and critical thinking with problem solving;
• Must be reliable with time sensitive deadlines and tasks;
• Demonstrated ability with analytics and process improvement;
• Exercise a high level of confidentiality;
• Work well under pressure and adaptable to change;
• Prior experience using the full Microsoft Suite of services, and proficient in MS Excel;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
• Must be 21 years old with a valid driver’s license with at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of Bethany;
• Exhibit integrity and good moral character to provide appropriate care;
• Possess the relevant experience and/or qualifications to work with these clients and clients with special needs; and, be properly trained and licensed, as necessary;
• Must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route:
• TDap or Tdap: Complete primary vaccination series. If primary vaccination series completed in childhood, one Tdap dose in adulthood;
• Results of medical examination (as required by State Licensing, including results of TB tests and immunization records);
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

We Invest in You

• Experience a team environment with other professionals who are motivated by faith, support one another, pursueexcellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• Comprehensive health insurance(medical,dental,andvision)
• 403(b) retirement plan with employer match eligibility
• Generoustimeoff(11paidholidays,PTOYour Way,paidparentalleave,separatesickandpaidabsencebanks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program
• Employerpaidlong-termdisabilityandgroup termlifeinsurance