Program Supervisor

Bethany Christian Services USA LLC; Traverse City (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

403(b) retirement plan with employer-m

Training and development opportunities

Paid holidays PTO Your Way

Education reimbursement

Wellness program

Job summary

Bethany Christian Services USA LLC in Traverse City, MI seeks a Program Supervisor. You will lead staff, oversee case work, and ensure services meet agency standards.

The role requires strong leadership, bilingual abilities, and experience in child welfare; travel to Bethany sites may be required. The position is on-site with a faith-based mission and opportunities for professional growth.

Qualifications

• Bachelor’s degree in Human Services or related field and 3+ years of relevant experience.
• Experience managing staff and working in child welfare or social services.
• Bi-lingual in English and Spanish preferred; strong communication skills.

Responsibilities

• Lead and manage staff workload and case assignments.
• Oversee communication between case workers and all parties involved.
• Supervise ongoing assessment of client safety, permanency and well-being.
• Ensure timely reporting, documentation, and billing compliance.
• Provide supervision to staff and support professional development.

Skills

Staff management

Bilingual English/Spanish

Strong communication

Crisis intervention

Education

Bachelor's degree in Human Services

Master’s degree preferred

Tools

Microsoft Office

Job description

Job Category: Social Services - Domestic Programs

Requisition Number: PROGR001703

• Posted : October 2, 2026
• Full-Time
• On-site

Locations

Showing 1 location

• MI-Traverse City
• Traverse City, MI 49686, USA

Description

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As a Program Supervisor, you’ll help carry this mission forward and make a meaningful impact every day.

How Your Role Makes a Difference

• Lead and manage staff workload, case assignment, and other needed interventions required by staff to ensure quality services in accordance with agency expectations and program requirements;
• Oversee the communication of information between the case workers and all parties involved in a case as it relates to all aspects of care and service to the client;
• Oversee and supervise the on-going assessment of client safety, and permanency and well-being functions;
• Perform quality checks on the placement and delivery of services by case workers to ensure all internal and external requirements are being met;
• Oversee, lead, and provide final approval on the development and implementation of all plans designed to meet the needs of the clients;
• Promote effective operations through hiring, training, and orientation of new hires;
• Provide oversight of the program through support, training and development of staff;
• Provide guidance around educational information, referrals, outreach, advocacy, and support when needed;
• Provide weekly individual and monthly group supervision to assigned staff, while working to build a cohesive team and maintain positive staff morale;
• Review and ensure timely submission of all direct reports documentation as required by the program;
• Provide reports and testimony in court, if needed and as requested;
• Be available to support emergencies, as needed;
• Attend project team, local and national meetings that will enhance the provision of services to clients;
• Provide program updates, barriers, and needs to the leadership team;
• Stay up to date on program related topics, while also completing and coordinating trainings as required by funding sources;
• Periodically travel to facilities to build and maintain positive working relationships internally and externally, as needed;
• Ensure all case recording expectations satisfy agency and stakeholder requirements and are accurately recorded;
• Assist the collaboration between the local partnering offices and staff to ensure open communication and referrals are being assigned accurately and accepted in a timely manner;
• Demonstrate knowledge of external entities and stakeholders;
• Ensure monthly billing is accurate and submitted in a timely manner;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Essential job responsibilities may vary based on the specific needs of each program/department;
• May be required or asked to participate in a Bethany sponsored event;
• Complete other duties as assigned.

What Will Make You Successful

• Bachelor’s degree in Human Services or equivalent field of study from an accredited college with 3+ years of relevant experience,, Master’s level degree preferred;
• At least one (1) year of experience managing others;
• Bi-lingual in English and Spanish, preferred;
• Child Welfare Professional experience and certification if required by the program;
• Active professional licensure in accordance with state therapy licensing requirements if needed by program; if required by the program;
• Demonstrated ability with providing excellent clinical, therapeutic, and crisis intervention skills
• Demonstrated familiarity with utilizing interpreters in a therapeutic setting;
• Excellent verbal and written communication skills;
• Must be reliable with time sensitive deadlines and tasks;
• Must possess an ability and willingness to travel to other Bethany sites to meet staff and families when needed;
• Exercise a high level of confidentiality;
• Must exhibit an ability to apply the principles of logic and critical thinking with problem solving;
• Work well under pressure and adaptable to change;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
• Must be 21 years old with a valid driver's license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany;
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

We Invest in You

• Experience a team environment with other professionals who are motivated by faith, support one another, pursueexcellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• 403(b) retirement plan with employer match eligibility
• Generoustimeoff(11paidholidays,PTOYour Way,paidparentalleave,separatesickandpaidabsencebanks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.