Office Manager

Classet; San Marcos (CA); On-site; USD 55,000 - 65,000; Full time

Job summary

A leading company in the home improvement industry is seeking an Office Manager in San Marcos. The role involves managing customer interactions, scheduling, and administrative tasks. With a competitive salary and growth opportunities, this is a chance to advance in a dynamic environment.

Benefits

401K plan

Paid Vacation

Performance bonuses

Flexible scheduling

Qualifications

• 5+ years of previous experience in sales or high-volume customer support.
• Willing to work in-person at the San Marcos office.
• Experience with scheduling and dispatching.

Responsibilities

• Facilitate calls to educate customers on services.
• Manage scheduling to ensure efficient operations.
• Provide after-sales follow-up for customers.

Skills

Customer Support

Scheduling

Microsoft Office

Dispatching

Education

College Degree Preferred

Tools

Quickbooks

Job description

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If you love people, love to help, and love to work hard and win, we would love to meet you!

We are a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like you to ensure efficient and smooth daily operations. We are offering a starting salary of $55,000 - $65,000, depending on experience!

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED!

This is a high call volume and fast paced role, this person must thrive in a fast and busy environment! This position will also assist with most of the daily administrative tasks - warranty calls, data entry, and customer follow up.

Other Tasks Associated With This Position

Provide verbal estimates and schedule options to potential customers

Win new and existing customer appointments

Utilize our CRM to record customer leads and their project needs

Manage the schedule in your territory(ies) to ensure the maximum work volume and most efficient schedules for our Field Team

Engage with the Field Team to resolve scheduling, billing or customer issues.

Provide after sales follow-up for each customer

Assist in solving operational logistics to ensure a smooth customer journey

This is a great opportunity for you to grow toward advancement in a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

Requirements

5+ years of Previous Experience in Sales or High Volume, Phone-based Customer Support

Willing to work in-person at our San Marcos office

Excellent computer and typing skills - including high proficiency in Microsoft Office and Teams

Experience with scheduling and dispatching crews

College Degree Preferred, Or Equivalent Amount Of Work Experience

Friendly, Professional, and ready to help our amazing Customers and Handymen!

Prior experience in a home services business is strongly preferred (Especially Service Titan experience!)

Preferred Qualfications Include

Quickbooks experience

Payroll experience

Marketing experience

Benefits

401K plan

Aflac accident plan/coverage

Paid Vacation

Performance bonuses

Company credit card

Flexible scheduling

Advancement and growth opportunities

Regular pay reviews

Plus more!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Business Consulting and Services

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