Funeral Arranger

Service Corporation International; San Juan (PR); On-site; USD 28,000 - 36,000; Full time

Job summary

Service Corporation International (SCI) in Puerto Rico, Santurce, seeks a Funeral Assistant to support families during funerals, visitations, and interment with compassion and professionalism.

You will arrange rites, coordinate logistics, deliver keepsakes, and assist with office duties while ensuring compliance with policies. A high school diploma and 3+ years related experience, plus a valid driver's license, are required.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years related experience as a Funeral Assistant.
• Current state license/driver’s license with acceptable driving record; driving required.

Responsibilities

• Arranges, conducts, and directs funeral and memorial ceremonies.
• Confirms authorization to proceed with service arrangements.
• Coordinates logistics and transportation for services and bereavement rites.
• Assists with in-chapel and cemetery duties, deliveries, and setup/teardown of chairs and items.
• Provides aftercare information and referrals when appropriate.
• Ensures compliance with licensing rules and company policies.
• Performs general office duties and assists with reports and inventory.

Skills

Compassion

Communication skills

Multitasking

Attention to detail

Driving

Education

High School diploma

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.

JOB RESPONSIBILITIES

• Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized, and caring manner consistent with Company Policies and Procedures
• Confirms authorization to proceed with the service arrangements
• Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
• Assists with funeral services by coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services, and at the cemetery, delivering flowers, caskets, urns, photos, and other personal keepsakes or mementos of client families, and setting up and removing chairs
• In the absence of a Family Service Counselor, provides aftercare including delivery of documentation, stationery, information on insurance, health benefits, and pension, and pre-arrangements for next of kin
• Ensures potential pre-need referrals are shared with Family Service Counselors
• Ensures adherence to all applicable professional, municipal, state/provincial, and federal licensing authorities, rules, and regulations
• Prepares and accurately completes documents and online entries related to services, cremations, and maintenance
• Assists with general office duties, including answering phones and preparing reports as necessary
• Assist with the maintenance of vehicles, the facility, and property
• Receives caskets and other funeral home supplies as well and places them into inventory
• Ensures refreshments are available (where allowed by law)

MINIMUM REQUIREMENTS

• Education High School diploma or equivalent
• Experience Minimum of 3 years related experience as a Funeral Assistant
• Licenses Current state/province-issued driver’s license with an acceptable driving record
• Knowledge, Skills, and Abilities Basic knowledge of religious and fraternal organizations' customs Knowledge of computers and some software, including MS Office Suite required High level of compassion and integrity Good communication skills Problem-solving skills Ability to multitask and set priorities Detail oriented

Postal Code: 00909 Category (Portal Searching): Operations Job Location: US-PR - Santurce

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.