Office Manager

ServiceMaster Clean of Fraser Valley; Richmond (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

401(k)

401(k) matching

Company car

Training & development

Career progression

Personal and professional development

Job summary

ServiceMaster Clean of Fraser Valley is seeking an experienced Office Manager to lead a busy office team and ensure smooth daily operations. The role involves onboarding, training, and maintaining professional standards across multiple sites.

You will coordinate meetings, manage leads and compliance programs, and support senior leadership in driving performance. Strong communication, organization, and MS Office proficiency are essential, with travel to satellite locations as required.

Qualifications

• 5+ years of office, accounting, or customer service management experience.
• Experience building a strong team with tangible leadership skills.
• Outstanding written and verbal communication skills, courteous and professional.
• Monthly travel to satellite locations and ability to multi-task in a fast-paced environment.

Responsibilities

• Lead and manage office team including coordinators, assistants, receptionists, and HR/Accounting staff.
• Maintain professional office culture and onboarding programs for all personnel.
• Organize monthly team meetings and ensure franchise/compliance standards are met.
• Oversee lead sources, risk management training, and technology/process SOPs.
• Support Senior Leadership and contribute to annual office plans and performance.

Skills

Leadership

Communication

Multi-tasking

Organization

Microsoft Office

Bilingual

Education

High school diploma/GED

College degree preferred

Tools

Microsoft Office

Job description

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Competitive compensation
• Superior benefits
• Paid training
• Career progression
• Personal and professional development

Key Responsibilities

• Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
• Maintain professional office culture.
• Ensure delivery of appropriate training and onboarding to all office personnel.
• Plan and facilitate monthly team meetings.
• Monitor National Accounts program compliance, and other franchise compliance.
• Manage and disposition lead sources.
• Monitor federal/state compliance and training completion regarding risk management.
• Act as the Subject Matter Expert for all office related technology and processes.
• Complete application process for Preferred Vendor programs.
• Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets.
• Develop and maintain office division annual plan and manage performance.
• Assist Senior Leadership Team as needed.
• Perform other job duties as assigned.

Position Requirements

• 5+ years of office, accounting, or customer service management experience.
• Experience in building a strong team with tangible leadership skills.
• Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone of voice.
• Self-motivated and goal-oriented with the ability to multi-task.
• Monthly travel to satellite locations.
• Capability to work in a fast-paced, team-oriented office environment.
• Solid organizational and planning capabilities with strong attention to detail.
• Ability to learn new software and proprietary software.
• High school diploma/GED, college degree preferred.
• Proficiency in Microsoft Office or equivalent software.
• IICRC certifications preferred.
• Xactimate certifications preferred.
• Construction management experience preferred.
• Ability to successfully complete a background check subject to applicable law.
• Customer service industry experience a plus.
• Bilingual a plus.

Skills / Physical Demands / Competencies

This role is in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check and maintain a clean driving record subject to applicable law.