Office Manager

IICRC; Plymouth (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Marshall, Starke, Pulaski, Fulton, Howard & Tipton Co. is hiring an Office Manager to lead our office team.

You will oversee all accounting functions, administrative activities, and ensure customer satisfaction, with responsibilities in hiring, training, and performance management.

The role requires strong communication, exceptional organization, and at least 1 year of supervisory experience; a positive, proactive mindset is essential.

Qualifications

• High school diploma/GED; Associate degree or Bachelor’s degree preferred.
• At least 1 year of management and/or supervisory experience
• At least 3 years of customer service and/or office-related experience
• Excellent written and verbal communication skills
• Exceptional organization and planning capabilities, strong attention to detail

Responsibilities

• Hire office personnel and ensure employment best practices and compliance
• Manage training and development plans for office team
• Oversee performance management for office team
• Deliver financial reporting as needed
• Verify and analyze franchise performance reports
• Assist with office staffing and compensation plan as needed

Skills

Management experience

Communication

Organization and planning

Customer service

Team leadership

Education

High school diploma or GED

Associate or Bachelor’s preferred

Job description

Benefits:

• Bonus based on performance


• Competitive salary

Servpro of Marshall, Starke, Pulaski, Fulton, Howard & Tipton Co. is hiring an Office Manager!

Benefits

• Competitive compensation


• Superior benefits


• Career progression


• Professional development

And more!

As the Office Manager, you will be responsible for hiring, managing, training, and motivating the SERVPRO® office team. You will oversee all accounting functions, administrative activities, and ensure customer satisfaction.

Key Responsibilities

• Assist in hiring office personnel and ensure employment best practices and compliance


• Manage the training and development plans for office team


• Oversee performance management for office team


• Deliver financial reporting as needed


• Verify and analyze franchise performance reports


• Assist with office staffing and compensation plan as needed

Position Requirements

• High school diploma/GED; Associate degree or Bachelor’s degree preferred


• At least 1 year of management and/or supervisory experience


• At least 3 year of customer service and/or office-related experience


• Excellent written and verbal communication skills


• Exceptional organization and planning capabilities, strong attention to detail

Skills/Physical Demands/Competencies

This is a role in a fast-paced office environment. Some work in the field is required which would require the ability to lift , and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.