Office Manager

Illinois State University; Normal (IL); On-site; USD 57,617,000 - 59,432,000; Full time

Benefits offered by this job

Health insurance

Retirement options

Tuition waiver

Paid holidays

Paid time off

Job summary

Illinois State University is seeking an Office Manager for Student Counseling Services (SCS). Under the supervision of the Office Administrator, you will provide comprehensive administrative and operational support, handling confidential information and contributing to program operations and staff workflows.

The role requires independent judgment, strong communication, and commitment to diversity, equity, inclusion, and student success.

Qualifications

• High school graduation or equivalent.
• Two (2) years of work experience performing office support tasks requiring judgment and initiative and computer system use.

Job description

Title: Office Manager

Division Name: Student Affairs

Department: Student Counseling Services

Job Summary

Under the supervision of the Office Administrator, the Office Manager provides comprehensive administrative and operational support for Student Counseling Services (SCS). This position exercises independent judgment and discretion while supporting clinical operations, training programs, outreach initiatives, departmental business functions, and personnel processes. The Office Manager serves as a key resource for staff, students, trainees, and campus partners and contributes to the efficient operation of the department while maintaining compliance with confidentiality and university policies. Commitment to diversity, equity, inclusion, and student success is essential.

Additional Information

University Benefit Highlights:

• Insurance benefits, including health, dental, vision, and life
• Retirement and supplemental retirement planning options
• Tuition waiver benefits available to staff as well as their eligible dependents
• Paid holiday/administrative closures during Thanksgiving and Winter Breaks
• Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/

Salary Rate / Pay Rate

$20.12 - $20.77 per hour

Required Qualifications

• 1. High school graduation or equivalent.
• 2. Two (2) years (24 months) of work experience comparable to the third level of this series. This work includes performing a wide variety of office support tasks, which require the use of judgment and initiative and the ability to operate computer systems, using word processing, database, and software packages. Knowledge of the organization, programs, practices, and procedures of a department/unit is central to the performance of the duties.

Preferred Qualifications

Must maintain knowledge of Student Counseling Services and University procedures, as well as State and Federal confidentiality laws.

Work Hours

8am - 4:30pm, Monday - Friday

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods

Proposed Starting Date

September 2026

Required Applicant Documents

• Cover Letter
• Resume
• Reference List

Optional Applicant Documents

• Transcripts - See Special Instructions section for additional options
• Certification of Retirement Annuity

Contact Information for Applicants

Breanna Crippen
Human Resources
309-438-8315
[e-mail]

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at [phone]. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at [phone].