Dining Room Supervisor

Illinois State University; Normal (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement options

Tuition waiver

Job summary

Illinois State University is seeking a Dining Room Supervisor within the Department of Event Management, Dining and Hospitality. The role trains student staff, oversees dining room and line service, and manages POS procedures to ensure smooth service across venues.

You will uphold safety and sanitation standards while delivering high-quality campus dining experiences. Ideal candidates bring supervisory experience, strong interpersonal skills, and knowledge of food service operations.

Qualifications

• High school diploma or equivalent.
• One year of food service experience.
• Ability to supervise and train staff.
• Strong customer service and teamwork skills.
• Knowledge of sanitation and safety policies.

Responsibilities

• Trains and coordinates work performance of student employees and Culinary Assistants in guest relations, dining room service, and line service.
• Manages point of sale procedures and cash handling.
• Ensures compliance with sanitation, safety, and service standards.
• Collaborates with staff to provide welcoming, inclusive dining experiences.

Skills

Supervisory and leadership

Interpersonal skills

Customer service

POS knowledge

Food service knowledge

Menu management

Computer skills

Record keeping

Education

High school diploma or equivalent

Tools

POS systems

Menu management software

Record keeping software

Job description

Title: Dining Room Supervisor Division Name: Student Affairs Department: Event Management, Dining and Hospitality

Job Summary

The Department of Event Management, Dining, and Hospitality is one of 15 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community.
This position trains and coordinates the work performance of student employees and Culinary Assistants in the areas of guest relations, dining room service, and line service. Persons in this position also manage the point of sales procedures.
Whether it's to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit, inspire, and retain talented team members and promote wellness and foster their development. It is our goal to promote a more fully diverse and inclusive campus community.

Additional Information

University Benefit Highlights:

• Insurance benefits, including health, dental, vision, and life
• Retirement and supplemental retirement planning options
• Tuition waiver benefits available to staff as well as their eligible dependents
• Paid holiday/administrative closures during Thanksgiving and Winter Breaks
• Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/

Salary Rate / Pay Rate

$19.54 per hour

Required Qualifications

1. High School diploma or equivalent.
2. Any one or combination totaling one (1) year (12 months) from the categories below:
A. College coursework in any discipline, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
B. Work experience in the serving of food (such as a waiter/waitress), or closely related experience.
3. One (1) year (12 months) of work experience in the serving of food (such as as a waiter/waitress).

Preferred Qualifications

1. High school diploma or equivalency.
2. Full knowledge and acceptance of principles of diversity.
3. Supervisory and leadership skills; ability to train and instruct employees; ability to organize, prioritize, and assign duties.
4. Ability to read, understand, follow, and enforce all policies and procedures, especially those pertaining to sanitation and safety
5. Strong interpersonal skills; cooperative, flexible, and customer-oriented; ability to deal effectively with employee and customer conflicts; ability to produce results working as part of a team or committee.
6. Knowledge of food service methods and equipment; skill in properly serving and interacting with the general public.
7. Computer skills, including menu management systems; accurate record keeping skills.
8. Knowledge of point of sale systems/cash register operation.

Work Hours

Working hours and days off will be subject to bid

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
Must be able to handle multiple responsibilities, work in a crowded and noisy work environment, and work with speed and consistency. This position requires standing, walking, use of fingers and hands, reaching, lifting, kneeling, stooping, crouching, hearing, speaking, and seeing. It also requires the ability to stand for an extended period of time without a significant rest period and the ability to lift 25 lbs frequently.

Proposed Starting Date

2026

Required Applicant Documents

Reference List

Optional Applicant Documents

Certification of Retirement Annuity
Transcripts - See Special Instructions to Applicant section for additional options

Contact Information for Applicants

Breanna Crippen
Human Resources
309-438-8315
[e-mail]

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at [phone]. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at [phone].