Learning Commons User Services Manager

Old Dominion University; Norfolk (VA); On-site; USD 44,000 - 52,000; Full time

Job summary

Old Dominion University in Norfolk, VA seeks a Library Specialist II to lead Learning Commons user services at Perry Library. You will oversee the help desk, equipment loans, and workshops, ensuring efficient, high-quality service.

You will supervise classified and hourly staff, support users with research, circulation, and technical questions, and coordinate student assistants. Prior library public services experience is preferred.

Qualifications

• Considerable knowledge of effective customer service and problem resolution techniques.
• Strong problem solving and critical thinking abilities.
• Excellent interpersonal, oral, and written communication skills.
• Experience supervising diverse library staff and student workers.

Responsibilities

• Manage all user services in the Learning Commons, including help desk, equipment loan program, and workshops/events.
• Provide high quality customer service at the help desk and assist users with research, circulation, library, and student support questions.
• Train, supervise, and evaluate classified and hourly staff supporting these activities.

Skills

Customer service

Problem solving

Interpersonal communication

Staff supervision

Tools

Integrated library system

Job description

• Staff and Administrative & Professional Faculty Applicants:
• Contact Human Resources at:
  [phone]
  [e-mail]
• Teaching and Research Faculty Applicants:
• Contact Academic Affairs at:
  [e-mail]

Learning Commons User Services Manager

Please see Special Instructions for more details.

Please provide current names and contact information for three professional references, preferably current or former supervisors.

Position Information

Role Title

Role Title Library Specialist II

Role Code

Role Code 29052

Pay Band

Pay Band 04

Working Title

Working Title Learning Commons User Services Manager

Position Number

Position Number 00058A

Department

Department LIBRARY PUBLIC SERVICES

Location

Location Norfolk, VA

Type of Position

Type of Position Classified

Type of Job

Type of Job Full Time

EEO Category

Job Description

The position manages all user services in the Learning Commons at Perry Library, including help desk, equipment loan program, and workshops/events hosted in the Learning Commons, to ensure that all services function efficiently and effectively. Provides high quality customer service at the help desk and assists users with research, circulation, library, student support services and technical questions. Trains, supervises, and evaluates classified and hourly staff that support the activities listed above.

Type of Recruitment

Knowledge, skills and abilities Considerable knowledge of effective customer service and problem resolution techniques
Considerable problem solving and critical thinking skills
Considerable interpersonal, oral, and written communication skills;
Considerable time management and organizational skills to plan and prioritize work to meet deadlines;
Considerable ability to exercise independent judgment and decision making within general guidelines;
Considerable ability to supervise, train and evaluate a diverse library staff and student assistants;
Considerable ability to follow and interpret policies and procedures in performing detailed work;
Considerable ability to work well in a diverse team environment, as well as independently;
Considerable experience working in a library

Working knowledge of circulation functions, including using an integrated library system for circulation

Basic knowledge of library research resources.
Basic skills in word processing and spreadsheet applications;

Special licences, registration or certification

None

Education or training

None

Level and type of experience

Considerable experience working in a library public services unit

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Considerable work experience in a library public services unit.
Some experience working with media equipment
Some experience working in higher education
Some experience in using online research databases.

Conditions of Employment

NA

Annual Salary/Hourly Rate

Annual Salary/Hourly Rate Salary is commensurate with education and experience and begins at $ - 44,193

Job Requisition Number

Job Requisition Number S03407

Job Open To

Job Open To General Public

Open Date

Open Date 08/10/2026

Close Date

Close Date 08/31/2026

Open Until Filled No

Special Instructions Summary

Please provide current names and contact information for three professional references, preferably current or former supervisors.

Criminal Background Check

Criminal Background Check The final candidate is required to complete a criminal history check.

College Home Page

College Home Page https://odu.edu/library

Department Home Page

Department Home Page https://odu.edu/library

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at [phone].

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Required fields are indicated with an asterisk (*).

• * Are you a former federal employee who was terminated from a position of employment with the federal government on or after January 1, 2025, due to a reduction in the federal budget or initiatives put in place by the federal Department of Government Efficiency?
  • Yes - If yes, please upload a copy of your Standard Form (SF-50)
  • No
• * Do you now, or will you in the future, require sponsorship for an employment visa?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter/Letter of Application
• Contact Information for Professional References

Optional Documents

• Yellow Layoff Form
• Blue Layoff Card
• AHP Letter
• Standard Form 50 (SF-50)

If you have questions:
Staff and Administrative & Professional Faculty applicants, please contact the Department of Human Resources at [phone] or [e-mail] .
Teaching and Research Faculty applicants, please contact the Office of Academic Affairs at [e-mail] .