Office Manager

Ashley-Furniture-Homestor; Lancaster (Lancaster County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation, Holidays & PTO

Employee Discounts on Furniture

Job summary

Ashley Furniture showroom is seeking a Retail Office Manager to lead day-to-day office operations and support the sales team. You will coach staff, manage schedules, and ensure accurate processing of orders and transactions.

Responsibilities include resolving customer concerns, daily closeout procedures, reporting, and training new team members. Strong communication and leadership are essential for success in this hands-on role.

Qualifications

• Previous office management or customer service experience preferred.
• Leadership experience with the ability to coach and hold team members accountable.
• Strong customer service and interpersonal skills.

Responsibilities

• Lead, coach, and support Customer Service Representatives and office team members.
• Manage office schedules, daily responsibilities, and attendance.
• Finalize customer transactions and ensure orders are processed accurately.
• Review sales orders, order updates, and modifications for accuracy and completion.
• Resolve customer concerns in person and over the phone, including escalated situations.
• Process cash, credit card, and check transactions according to company policies.
• Complete daily closeout procedures and cash reconciliation.
• Generate and maintain operational reports.
• Support sales floor operations, including pricing, tagging, promotions, and organization.
• Train and onboard new office team members on company systems and procedures.

Skills

Leadership

Customer service

Organizational skills

Multitasking

Communication

Problem solving

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Retail Office Manager – Ashley FurnitureCOME GROW WITH US TODAY!About the RoleWe are looking for an organized, customer-focused Retail Office Manager to help lead the day-to-day operations of our Ashley Furniture showroom.You’ll support the sales team, oversee office operations, help resolve customer concerns, and ensure transactions and paperwork are handled accurately and efficiently. This is a hands-on leadership role where you’ll manage and develop the office team while partnering with the Store Manager and Sales Managers to keep the store running smoothly.Compensation$19.23 per hourWhat You’ll DoLead, coach, and support Customer Service Representatives and office team membersManage office schedules, daily responsibilities, and attendanceGreet customers and provide professional, knowledgeable serviceFinalize customer transactions and ensure orders are processed accuratelyReview sales orders, order updates, and modifications for accuracy and completionResolve customer concerns in person and over the phone, including escalated situationsProcess cash, credit card, and check transactions according to company policiesComplete daily closeout procedures and cash reconciliationGenerate and maintain operational reportsSupport sales floor operations, including pricing, tagging, promotions, and organizationTrain and onboard new office team members on company systems and proceduresComplete and process new hire paperwork and ensure timely submission to HRMaintain office supplies and submit supply requests as neededEnsure office procedures and company policies are followedPartner with store leadership to support daily operations and customer experienceServe as a Key Holder when assignedWhat We’re Looking ForPrevious office management or customer service experience preferredLeadership experience with the ability to coach and hold team members accountableStrong customer service and interpersonal skillsStrong organizational and multitasking skillsAbility to prioritize and perform effectively in a fast-paced retail environmentStrong basic math skills, including discounts, percentages, and financial transactionsExcellent verbal and written communication skillsAbility to identify problems, gather information, and develop solutionsComfortable working with customers, vendors, management, and team membersProficiency with Microsoft Outlook, Word, and ExcelHigh school diploma preferredAbility to work evenings, weekends, and holidays as neededWhy Join Regency Management Services?We invest in our people through paid training, coaching, mentorship, and professional development. As part of a growing organization with 75+ locations, you’ll have opportunities to build a long-term career and take on greater responsibility as you grow.Benefits include:Medical, Dental & Vision Insurance401(k) Retirement PlanPaid Vacation, Holidays & PTOEmployee Discounts on Furniture, Mattresses & Home DécorPhysical RequirementsReasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. This position may require frequent standing and walking, regular use of hands and arms, and occasional sitting, climbing, balancing, stooping, kneeling, and crouching. The ability to lift and move up to 25 pounds may also be required.About UsAshley Furniture is part of Regency Management Services, which operates 75+ locations across Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#HPR25