Office Manager

Better Health Group; Lakeland (FL); On-site; USD 50,000 - 55,000; Full time

Job summary

Better Health Group is seeking an Office Manager committed to providing exceptional patient care in a supportive, team-oriented environment. The position focuses on clinic management, staff oversight, and ensuring compliance with healthcare regulations. Join a mission-driven organization focused on delivering better health outcomes for geriatric patients.

Benefits

Health insurance

401k

PTO

Holidays

Qualifications

• 4-5 years of Medical Assisting experience preferred.
• At least 1 year of leadership experience.
• CPR certification preferred.

Responsibilities

• Oversee and improve clinic performance and KPIs.
• Manage clinic staff's payroll, PTO, and performance.
• Communicate with providers to ensure quality patient care.

Skills

Communication

Confidentiality

Medical terminology

Knowledge of medical coding

Basic computer skills

Education

Bachelor’s in healthcare administration

Medical Assistant Certification

Job description

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Overview

Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion.

• Are you looking for a career opportunity that will help you grow personally and professionally?
• Do you have a passion for helping others achieve Better Health?
• Are you ready to join a growing team that shares your mission?

Why Join Our Team

At VIPcare, we value you. We see you. Team Members are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

Responsibilities

Join Our Team! Review our open positions and apply for the role that sparks your passion and elevates your skills.

Position Objective: The Office Manager is responsible for providing 5 Star Service in assisting physicians with daily office operations and treatment of geriatric patients, following established standards and practices. The role reports to the Regional Manager and manages a care team of 3-7 medical assistants and/or receptionists.

Responsibilities include:

• Oversee and improve clinic performance and KPIs like HEDIS, admission management, ER utilization, etc.
• Manage clinic staff, including payroll, PTO, hours, and performance.
• Communicate with providers to ensure quality patient care.
• Assist with scheduling, administrative, and clinical duties.
• Lead daily clinic huddles and assign outreach efforts.
• Manage office operations for efficiency and patient focus.
• Provide excellent customer service to patients, staff, and other departments.
• Onboard and train new team members per policies.
• Ensure accuracy of all incoming and outgoing information and documentation.
• Report office trends, recommend policy improvements.
• Participate in team meetings and communicate updates.
• Maintain current team calendars and records.
• Assist providers with credentialing, licenses, and memberships.
• Ensure compliance with Medicare, HIPAA, OSHA, and report breaches.
• Perform additional duties as assigned.

Position Requirements/Skills

• 4-5 years of Medical Assisting experience preferred.
• At least 1 year of leadership experience.
• CPR certification preferred.
• Strong communication, confidentiality, and medical terminology skills.
• Knowledge of medical coding, HIPAA, OSHA, and basic computer skills.

Preferred Qualifications

• Bachelor’s in healthcare administration or related field preferred.
• Medical Assistant Certification preferred.
• Clinical skills such as vital signs, medication review, injections, blood draws, etc.

Physical Requirements

• Ability to handle patients and medical equipment, lift up to 15 lbs, and operate a vehicle.

Key Attributes/Skills

• Positive work ethic, team player, organized, excellent communicator, culturally sensitive, results-oriented.

Compensation & Benefits

Competitive salary ($50,000-$55,000/year), benefits including health insurance, 401k, PTO, and holidays.

Additional Details

• Seniority level: Mid-Senior
• Employment type: Full-time
• Industry: Healthcare