Office Manager

The Middle Path; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

The Middle Path in Knoxville seeks an Office Manager to oversee daily administrative operations, front desk duties, and patient intake. You will maintain organized records, handle calls and emails, and support billing and privacy compliance in a welcoming, client-centered environment.

This on-site role emphasizes teamwork with clinical staff to ensure smooth program delivery. Ideal candidates bring strong communication, admin experience, and comfort with EMR systems, multi-tasking, and attention

Qualifications

• Clear verbal and written communication skills.
• Experience in administrative support, including scheduling and recordkeeping.
• Ability to operate and troubleshoot standard office equipment.
• Strong customer service with empathy and professionalism.
• Healthcare or mental health setting experience is beneficial.
• Proficiency with basic computer applications and electronic records systems.
• Ability to manage multiple tasks and stay detail-oriented.
• High school diploma required; related education is a plus.

Responsibilities

• Oversee daily office operations and front desk duties.
• Manage schedules, patient intake, and documentation.
• Maintain organized records and ensure privacy compliance.
• Handle phone and email inquiries and support billing processes as needed.
• Procure and manage office supplies and equipment.
• Support program materials preparation and team communication.

Skills

Communication

Administrative experience

Office equipment troubleshooting

Customer service

Healthcare setting experience

Computer applications / EMR

Multitasking / prioritization

Attention to detail

Education

High school diploma or equivalent

Business administration / healthcare administration education

Tools

Electronic record systems

Job description

Company Description

The Middle Path is a mental health Intensive Outpatient Program (IOP) with facilities across East Tennessee and in Charleston, South Carolina. Each facility is designed to provide a warm, inclusive, and welcoming atmosphere in a relaxed home-like setting. The organization focuses on supporting individuals through structured therapeutic programs while maintaining a comfortable environment. Team members collaborate to deliver compassionate care and help participants build skills for healthier living. The Middle Path values respect, dignity, and a person-centered approach in all services.

Role Description

The Office Manager is a full-time, on-site role based in Knoxville, TN. This role is responsible for overseeing daily office operations, including managing schedules, coordinating patient intake and documentation, and maintaining organized records. The Office Manager serves as a primary point of contact for participants, visitors, and clinical staff, ensuring a professional and welcoming front office experience. Day-to-day tasks include handling phone calls and email inquiries, managing office supplies and equipment, supporting billing and insurance processes as needed, and assisting with the preparation of program materials. The Office Manager also helps maintain compliance with organizational policies and privacy standards while supporting a collaborative, client-focused environment.

Qualifications

• Strong communication skills, including clear verbal and written communication and the ability to interact professionally with participants, families, and staff.
• Experience in administrative assistance and office administration, including scheduling, recordkeeping, and organizing office workflows.
• Ability to operate and troubleshoot standard office equipment and maintain a well-functioning office environment.
• Customer service skills with a focus on empathy, professionalism, and creating a welcoming atmosphere for all visitors and callers.
• Prior experience in a healthcare or mental health setting is beneficial.
• Proficiency with basic computer applications and electronic record systems.
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
• High school diploma or equivalent required; additional education in business administration, healthcare administration, or related fields is a plus.