Office Administration (bilingual)

OTOLARYNGOLOGY CONSULTANTS OF MEMPHIS; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

OTOLARYNGOLOGY CONSULTANTS OF MEMPHIS is seeking a full-time, on-site Office Administration (bilingual) professional in Memphis, TN. You will greet patients, answer phones, schedule appointments, and manage inquiries in two languages while supporting both front and back-office tasks.

Responsibilities include preparing patient records, processing forms, coordinating with clinical staff, and handling routine billing and payments.

Qualifications

• Strong communication with patients and colleagues in two languages.
• Experience with front and back office administrative tasks in healthcare.
• Basic billing processes and patient information handling.
• Proficiency with EMR, calendars, email, and standard software.

Responsibilities

• Greet and check in patients, answer phones, and schedule appointments.
• Process forms, manage patient records, and coordinate with clinical staff.
• Handle routine office correspondence and inquiries in bilingual capacity.
• Collect and verify patient information, assist with basic billing.

Skills

Communication

Customer Service

Office Software

Bilingual

Organization

Healthcare experience

Basic Accounting

Education

High school diploma

Post-secondary coursework in business/healthcare

Tools

EMR systems

Email/Calendar

Word processing

Spreadsheets

Job description

Company Description

OTOLARYNGOLOGY CONSULTANTS OF MEMPHIS is a specialized medical practice based at 791 Estate Place in Memphis, Tennessee. The organization focuses on providing ear, nose, and throat (ENT) care to patients in the Memphis area and surrounding communities. Team members support a clinical environment where patient service, professionalism, and attention to detail are central to daily operations. Working here offers the opportunity to contribute to quality patient care in a locally rooted healthcare setting. The office environment values reliability, collaboration, and respectful communication with patients and colleagues.

Role Description

The Office Administration (bilingual) role is a full-time, on-site position located in Memphis, TN. This role supports daily front and back-office operations, including greeting and checking in patients, answering phones, scheduling appointments, and managing incoming inquiries in two languages. Duties include preparing and maintaining patient records, processing forms, coordinating with clinical staff, and handling routine office correspondence. The role also involves collecting and verifying patient information, assisting with basic billing and payment processing, and maintaining organized files and supplies. The individual in this position will ensure that all visitors receive courteous, efficient service and that office procedures are followed accurately and consistently.

Qualifications

• Strong Communication skills, including professional phone etiquette and the ability to interact clearly and respectfully with patients and staff.
• Demonstrated Administrative Assistance and Office Administration skills for scheduling, record management, and general office coordination.
• Customer Service experience, with the ability to respond to patient needs, manage inquiries, and support a positive office experience.
• Basic Accounting skills for handling payments, reconciling charges, and supporting billing processes as needed.
• Bilingual proficiency (spoken and written) in English and another widely used language in the community, with accurate translation and interpretation abilities.
• Proficiency with office software (e.g., electronic medical records systems, email, calendars, word processing, and spreadsheets).
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced medical office.
• Prior experience in a healthcare or medical office environment is preferred; high school diploma or equivalent required, post-secondary coursework in business, administration, or healthcare is a plus.