Practice Manager II

AdventHealth; Lake Placid (FL); On-site; USD 59,000 - 109,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403(b) Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth Lake Placid is seeking an experienced Practice Operations Manager to lead daily operations for the Lake Placid medical practice. You will hire, train, and supervise staff, implement process improvements, and manage budgets to enhance efficiency and patient access.

The role requires a Bachelor's degree and at least 3 years of supervisory experience in a physician practice, with strong leadership and financial acumen.

Qualifications

• Bachelor's degree required.
• 3+ years supervisory experience in a physician practice preferred.
• Experience in scheduling and training staff.

Responsibilities

• Manage daily operations and overall performance of the practice.
• Hire, train, supervise, and evaluate staff with guidance.
• Develop action plans to improve turnover, access, and finances.
• Oversee budgeting and financial analysis for budgets.
• Monitor patient flow and staff coverage.
• Ensure compliance with OSHA, AHCA and regulations.
• Address issues raised by physicians, staff, and patients.
• Assist with market growth strategies and regional collaboration.
• Visit offices and discuss performance with staff/physicians.
• Analyze monthly financials and summarize trends vs. budget.
• Collaborate with medical directors to align operations.

Skills

Organizational skills

Verbal communication

Interpersonal skills

Customer relations

Grammar and spelling

Reading instructions

Following verbal instructions

Keyboarding

Computer literacy

Leadership for small business

Meeting KPIs

Office software

Staff scheduling/training

Judgment and discretion

Situational analysis

Relationship building

Policy implementation

Growth strategy development

Healthcare policy knowledge

Education

Bachelor's

Tools

Word Processing

Spreadsheets

Database

General accounting

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

1210 Us Hwy 27 N

City:

Lake Placid

State:

Florida

Postal Code:

33852

Job Description:

• Manages daily operations and overall performance of the practice to ensure efficiency and effectiveness.
• Hires, trains, supervises, and evaluates office and clinical staff, providing guidance and feedback as needed.
• Develops and implements action plans to improve practice performance in areas such as employee turnover, patient access, and financial outcomes.
• Oversees budgeting and financial analysis, providing input for future budgets and financial needs.
• Monitors patient flow and ensures appropriate utilization of provider time and staff coverage.
• Ensures compliance with local, state, and federal regulations, including OSHA and AHCA.
• Addresses and resolves issues raised by physicians, employees, and patients.
• Assists with developing and implementing market growth strategies for the practices.
• Regularly visits assigned offices and meets with staff and physicians to discuss current issues and performance.
• Analyzes monthly financial statements and performance reports, developing summaries of trends and key variances from budget.
• Collaborates with regional medical directors to ensure practice operations and clinical teams work well together.
• Communicates strategic information effectively to all relevant parties.
• Performs oher duties as assigned.

Knowledge, Skills, and Abilities:

• Organizational skills [Required]
• Effective verbal communication [Required]
• Strong interpersonal abilities [Required]
• Proficient in customer relations [Required]
• Excellent grammar and spelling [Required]
• Ability to read and comprehend written instructions [Required]
• Capable of following verbal instructions [Required]
• Keyboarding skills (manual) [Required]
• Competent with computer usage (visual) [Required]
• Entrepreneurial spirit with leadership skills for small business management [Required]
• Proven track record of meeting and exceeding key performance metrics [Required]
• Proficient in using computer software, including word processing, spreadsheets, database, and general accounting [Required]
• Experience in scheduling and training staff [Required]
• Ability to exercise high degrees of judgment, discretion, and decision-making to achieve organizational objectives [Required]
• Skilled in analyzing situations accurately and taking effective action [Required]
• Able to establish and maintain effective working relationships with a wide range of individuals, including employees, physicians, policy-making bodies, third-party payers, patients, and the public [Required]
• Competent in organizing work, making assignments, and achieving goals and objectives [Required]
• Clear and effective communication skills, both writing and verbally [Required]
• Ability to coordinate and assist in specific functions and activities, including information systems, accounting, human resources, payroll, materials management, engineering, and other support services [Required]
• Collaborates respectfully and optimistically with management to enhance patient safety and improve practice operations [Required]
• Demonstrates leadership and provides direction for staff members [Required]
• Capable of organizing and integrating organizational priorities and deadlines [Required]
• Administers practice and organizational policies and procedures consistently and timely [Required]
• Skilled in screening, interviewing, and hiring qualified applicants for open positions [Required]
• Assumes responsibility and exercises authority over assigned work functions [Required]
• Establishes and maintains quality control standards [Required]
• Able to research and prepare comprehensive reports [Required]
• Develops and initiates strategies for growth and development in conjunction with corporate management and physicians [Required]
• Knowledgeable in policies and procedures of various physician specialty practices to direct operations and provide effective patient care [Required]
• Familiar with insurance billing and collections [Required]
• Understands fiscal management principles [Required]
• Aware of governmental regulations and compliance requirements [Required]
• Knowledge of human resources management techniques, principles, and practices [Required]
• Proficient with computer programs and applications [Required]
• Billing and coding experience in a physician practice [Preferred]
• Patient care experience in a physician practice [Preferred]

Education:

• Bachelor's [Required]

Field of Study:

• N/A

Work Experience:

• 3+ years of supervisory experience in a physician practice [Preferred]

Additional Information:

• An equivalent combination of education ad relevant work experience may be considered in lieu of the stated degree requirement:
• Bachelors degree AND 0+ years of experience OR
• Associates degree AND 2+ years of experience OR
• High School Grad or Equivalent AND 4+ years of experience.

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Preferred]
• Certified Medical Office Manager (CMOM) [Preferred]
• Licensed Practical Nurse (LPN) [Preferred] OR American Association Medical Assistants (CMA) [Preferred] OR Clinical Medical Assistant Certification (CMAC) [Preferred] OR ARMA Registered Medical Assistant (RMA) [Preferred] OR AMT Registered Medical Assistant (RMA) [Preferred] OR National Certified Medical Assistant (NCMA) [Preferred] OR Certified Clinical Medical Assistant (CCMA) [Preferred] OR Nationally Registered Certified Medical Assistant (NRCMA) [Preferred] OR

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$58,614.40 - $109,033.60

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.