Office Manager

Floor Coverings International, Ltd.; Irving (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading company in the flooring industry seeks an Office Manager to enhance operations and customer experience. This role requires excellent organizational skills, leadership ability, and strong communication to manage client relationships effectively. Join a supportive team environment that values proactive individuals committed to growth.

Benefits

Bonus based on performance

Paid time off

Training & development

Company parties

Competitive salary

Qualifications

• Proven experience in management, preferably in operations.
• Excellent communication skills; bilingual English/Spanish is a plus.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Manage client communications and ensure satisfaction.
• Coordinate appointments for the sales team.
• Assist in marketing and business development activities.

Skills

Leadership

Multitasking

Communication

Organizational Skills

Customer Relationship Management

Tech Savvy

Education

Experience in office/production/operations management

Tools

Salesforce

Outlook

Google Suite

Excel

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Paid time off
• Training & development

Job Title: Office Manager
Location: 7027 Twin Hills Ave. Dallas, TX 75231

Company Overview:

Floor Coverings International is a locally owned and operated franchise dedicated to delivering exceptional flooring solutions with a personal touch. Our commitment to quality and customer service aims to make a lasting, positive impact on both our clients and the local community.

Position Overview:

As the Office Manager at Floor Coverings International, you will be an essential part of our team, driving business operations and enhancing the customer experience behind the scenes. You’ll act as the primary point of contact for clients, managing communications and overseeing projects from start to finish to ensure complete satisfaction. This role requires strong leadership, outstanding multitasking abilities, and outstanding communication skills to uphold our high standards. Your ability to create a welcoming and structured office environment will be instrumental in the success and growth of our franchise.

Compensation, Benefits and Perks:

• Competitive Salary: $50,000- $60,000 based on experience.
• Bonus Opportunities: Incentives to reward your success.
• Paid Time Off: PTO to support work-life balance, including but not limited to National Holidays.
• Company-Provided Equipment: Laptop and necessary technology for productivity.
• Supportive Work Environment: Team-oriented culture focused on growth and development.
• Professional Development: Paid training and ongoing learning opportunities.
• Full-Time Schedule: Monday through Friday, with occasional weekends for events.

Key Responsibilities:

• Customer Relationship Management: Build and nurture strong, lasting relationships with clients to ensure satisfaction.
• Scheduling: Coordinate and manage lead appointments for the sales team, ensuring efficient use of time and resources.
• Marketing Support: Assist in executing local marketing tactics to generate leads and drive customer engagement.
• Business Development: Identify and pursue growth opportunities, including partnerships, referrals, and sponsorships, to drive revenue and expand the business.
• Event Support: Assist in planning, organizing, and participating in home shows, vendor events, and other community events to promote the business and generate leads.
• Collaboration: Conduct weekly meetings to review new sales and current projects.
• QuickBooks: Communicate with, and supply data to, bookkeeper on a regular basis.
• Administrative Tasks: Maintain up-to-date job status and manage daily office operations.
• Customer Satisfaction: Consistently strive for a 5/5 star rating, maintaining exceptional service standards throughout the customer journey.

What We’re Looking For:

• Experience: Proven experience in office/production/operations management; knowledge of the flooring industry is a significant asset, but not a requirement.
• Communication Skills: Excellent verbal and written communication, capable of managing phone and in-person interactions effectively. Bilingual English/Spanish is a standout skill but not a requirement.
• Organized and Detail-Oriented: Strong ability to multitask, prioritize, and maintain attention to detail.
• Proactive and Independent: Able to take action in complex environments, anticipate needs, and make decisions confidently.
• Tech Savvy: Proficient in using computer systems and software for scheduling, tracking, and project management (Salesforce, Outlook, Google Suite, Excel, etc).
• Leadership Abilities: Experience in coordinating projects and maintaining workflow efficiency.

Meet Patrick – Newest Owner of Floor Coverings International in Dallas

Patrick is the proud new owner of Floor Coverings International in Dallas. With a background in public accounting and technology, he brings a wealth of knowledge and a deep understanding of business operations, customer care, and the importance of building a strong team culture.

Patrick and his wife, Alex, have been married for six years and are the proud parents of a lively two-year-old daughter. They lead an active lifestyle—whether it's playing golf and pickleball, taking family walks, or weightlifting together. Last year, they even ran a half marathon as a couple, showing their shared commitment to goals and perseverance.

Both Patrick and Alex come from entrepreneurial families, which has instilled in them a strong work ethic and a passion for building something meaningful. That foundation drives their desire to grow a thriving business and take exceptional care of their customers. Patrick is excited to apply his experience and values to create not just a successful company, but a true business family within the Floor Coverings International network.

Ready to Join Our Team?
If you’re a proactive and organized professional with a passion for delivering exceptional service and contributing to a growing business, we want to hear from you! Apply today to become a key member of our Floor Coverings International family in the greater Dallas area!!