Office Manager

Devereux Advanced Behavioral Health; Homestead (Allegheny County); On-site; USD 51,000; Full time

Job summary

A leading behavioral health organization is seeking an Office Manager to oversee administrative functions and ensure efficient office operations. The ideal candidate will have significant experience in administration and staff supervision, with a focus on compliance and customer service. This role requires strong leadership and communication skills to manage a team effectively and maintain high standards of service. The Office Manager will also handle various administrative tasks, ensuring the smooth operation of multiple programs within the organization.

Qualifications

• 3+ years of administrative assistant experience.
• 2+ years of experience supervising staff.

Responsibilities

• Manage administrative functions for multiple programs.
• Oversee performance of Customer Service Representatives.
• Ensure compliance with regulations and policies.

Skills

Communication

Leadership

Education

High School diploma or equivalent

Tools

Computer

Copier

Fax machine/scanner

Telephone

Job description

Description

Position Title: Office Manager

Location: Homestead area of Pittsburgh

Salary: $50,700 annually

Work Schedule: The usual work week is 37.5 hours and can require occasional evening and weekend hours. The schedule is designed to meet program and consumer needs

Primary Purpose of Position: Manages and coordinates administrative and support functions—including front desk reception, registration and records--for multiple programs within a site to ensure excellent customer and staff services and efficient and effective office operations.

Essential Duties and Responsibilities:

• Oversee administrative functions (registration, scheduling, insurance, records) for multiple programs.
• Assign tasks and manage performance of Customer Service Representatives.
• Ensure compliance with regulations, policies, and procedures.
• Maintain office operations, equipment, supplies, and support treatment staff.
• Perform CSR duties and assist with audits, inspections, and training.
• Collaborate with billing staff to resolve issues and track service data.
• Ensure proper filing and update of medical records and insurance information.
• Track authorizations, update rosters, and initiate abatement for uninsured consumers.

Keywords: Administrative Supervisor, Office Manager, Program Support Coordinator, Healthcare Administration, Behavioral Health Office Manager, Customer Service Supervisor

Qualifications

Required Minimum Qualifications:

• High School diploma or equivalent
• Three (3) or more years of administrative assistant experience
• At least two (2) years of experience supervising and developing staff or volunteers
• PA State criminal, FBI, and child abuse clearances required
• Must be able to successfully complete a pre-employment drug screening

Additional Qualifications:

• Accuracy Required: Ensure accurate documentation, medical records, insurance authorizations, and special projects for billing and compliance.
• Consequence of Error: Inaccurate work may result in revenue loss or jeopardize program licensure.
• Position Contacts: Communicate effectively with consumers, family members, co-workers, outside providers, and the public.
• Physical Effort: Requires walking, lifting office supplies, reading, legible handwriting, clear speech, hearing, and typing; must walk up/down stairs.
• Work Environment: Professional office; potential exposure to communicable diseases; yearly training and precautionary testing required.
• Equipment Used: Copier, telephone, fax machine/scanner, and computer.
• Safety for Others: Make sound decisions impacting safety, report unsafe conditions, and utilize emergency services when needed.

Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse, and will cooperate with the authorities to the fullest extent possible.

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