Office Manager

Oak Bark Dental; Flushing (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Oak Bark Dental in Flushing, Michigan is seeking an experienced Dental Office Manager to oversee daily operations, coordinate treatment plans, and ensure a smooth patient flow.

You will lead front-office tasks, discuss finances with patients, verify benefits, and work closely with clinicians to support practice growth and patient retention.

Qualifications

• Experience managing dental office workflows and patient experience.
• Direct patient discussions about treatment and finances.
• Strong organizational and multitasking abilities.
• Confident communicator with leadership potential.

Responsibilities

• Coordinate and present comprehensive dental treatment plans to patients.
• Explain procedures, sequencing, and financial options.
• Build relationships with patients to enable treatment acceptance.
• Coordinate with dentists, hygienists, and front-office staff for smooth workflows.
• Manage patient scheduling and follow-up for diagnosed cases.
• Verify insurance benefits and explain out-of-pocket costs.
• Discuss payment options while maintaining confidentiality.
• Support daily front-office operations (phones, check-in/out, payments).
• Resolve patient concerns and maintain a welcoming environment.
• Assist with organization and coordination of daily office activities.

Skills

Dental Office Management

Treatment Plan Coordination

Patient Scheduling

Treatment Presentation

Insurance Verification

Insurance Claims & Billing

Patient Financial Coordination

Dental Software & Practice Management

HIPAA Compliance

Front Office Administration

Team Leadership

Practice Growth & Patient Retention

Job description

Dental Office Manager.

Professional Summary:

Experienced dental administrative professional with strong Treatment Plan Coordinator experience and a proven ability to manage day-to-day dental office operations, coordinate patient care, and support practice growth. Skilled in treatment presentation, patient scheduling, insurance coordination, financial discussions, team communication, and creating a positive patient experience. Organized, dependable, and comfortable balancing administrative responsibilities with patient needs in a fast-paced dental environment.

Core Skills (Required):

• Dental Office Management.
• Treatment Plan Coordination.
• Patient Scheduling & Recall.
• Treatment Presentation & Case Acceptance.
• Insurance Verification & Benefits.
• Insurance Claims & Billing.
• Patient Financial Coordination.
• Dental Practice Operations.
• Team Leadership & Staff Support.
• Patient Relations.
• Collections & Payment Processing.
• Scheduling Optimization.
• Dental Software & Practice Management Systems.
• HIPAA Compliance.
• Front Office Administration.
• Conflict Resolution.
• Practice Growth & Patient Retention.

Treatment Plan Coordinator / Dental Office Administration:

• Coordinated and presented comprehensive dental treatment plans to patients, explaining recommended procedures, treatment sequencing, and financial options.
• Built strong relationships with patients by answering questions, addressing concerns, and helping patients feel confident moving forward with recommended treatment.
• Coordinated closely with dentists, hygienists, assistants, and front-office staff to ensure smooth patient flow and continuity of care.
• Managed patient scheduling and follow-up for diagnosed but unscheduled treatment.
• Verified insurance benefits and assisted patients in understanding their estimated out-of-pocket costs.
• Discussed payment options and financial arrangements while maintaining professionalism and patient confidentiality.
• Followed up with patients regarding outstanding treatment plans and helped improve case acceptance and treatment completion.
• Assisted with daily front-office operations, including phones, scheduling, patient check-in/check-out, payments, records, and administrative tasks.
• Helped resolve patient concerns and maintained a professional, welcoming environment.
• Supported the dental team with organization, communication, and coordination of daily office activities.

Office Manager Qualifications:

• Strong understanding of dental office workflow and patient experience.
• Experienced working directly with patients regarding treatment and finances.
• Excellent organizational and multitasking abilities.
• Confident communicator with strong leadership potential.
• Able to work effectively with dentists and clinical and administrative teams.
• Comfortable handling sensitive patient and financial information.
• Focused on patient satisfaction, team efficiency, and practice growth.