Office Manager

Opportunity Interactive; Farmers Branch (TX); On-site; USD 64,000 - 74,000; Full time

Benefits offered by this job

Medical Insurance 75% paid by employer

Dental insurance

Vision insurance

401K

6 Paid holidays

Paid vacation

3 Sick days

Job summary

Opportunity Interactive in Farmers Branch, TX is seeking an Office Manager to oversee office operations for a busy HVAC contractor. The role provides primary support to the office team, including CSR staff and dispatchers, and serves as the first point of contact for customers.

Strong billing, QuickBooks and Service Titan experience is essential for success. You will manage internal processes, coordinate with multiple departments, and contribute to marketing and lead generation efforts while

Qualifications

• 3 to 5 years office management experience in service industry or call center.
• Positive attitude and dependable team player.
• Service Titan Navigator Certification is required.
• Strong invoicing, billing and accounts receivable experience.
• Advanced computer skills in Word & Excel; proficient with QuickBooks.

Responsibilities

• Manage the Customer Service Reps and Service Dispatcher.
• Ensure highest level of internal customer service.
• Coordinate with warehouse for proper stocking of materials.
• Support and meet booking and service contract sales goals.
• Produce weekly KPI reports with accurate data.
• Maintain and update customer records.
• Create monthly newsletter and maintain social media.
• Maintain lead generation sites (Angie's List, Home Advisor, etc.).
• Assist owner with business planning, social media and marketing.
• Answer incoming calls and resolve billing issues.
• Verify prior days jobs pricing and batch invoicing.
• Oversee Accounts Receivable and weekly collections.
• Maintain office supply inventory and assist with other duties.

Skills

Office management

Billing

Accounts Receivable

QuickBooks

Service Titan

Word & Excel

Verbal & written communication

Team leadership

Dispatching

Customer service

Service Titan Navigator Certification

Tools

QuickBooks

Service Titan

Word

Excel

Job description

Office Manager | Farmers Branch

A local HVAC contractor in Dallas is Hiring an Office Manager

Pay:

$64,000 - $74,000 salary, depending on experience + bonuses

Work Schedule:

Monday to Friday | 8:00am to 5:00pm | occasional overtime

We are looking for an Office Manager with a positive attitude who is dependable, detailed, and a team player. This position is the first point of contact with our customers and provides primary support and direction to our office team CSR's, Dispatcher, and our clients.

Benefits:

• Medical Insurance 75% paid by employer
• Dental insurance
• Vision insurance
• 401K
• 6 Paid holidays
• Paid vacation
• 3 Sick days

Requirements

• Positive attitude
• Service Titan Navigator Certification

Essential Job Duties:

• Manage the CSR's and Service Dispatcher
• Ensure highest level of internal customer service
• Work with warehouse to ensure proper stocking of materials
• Ensuring booking and service contract sales goals are being met
• Weekly KPI reports: Ensuring data is current and correct
• Maintenance and upkeep of customer records
• Create monthly newsletter
• Updated / Maintain Social Media
• Maintenance and upkeep of lead generation sights
• Angie's List, Home Advisor etc.
• Assist owner with business planning, social media and marketing initiatives
• Answering incoming calls
• Resolve customer complaints and billing issues
• Billing: Verifying prior days jobs are correctly priced and then batched
• Accounts Receivable: Weekly management of collections
• Maintain and coordinate office supply Inventory
• Other duties as assigned

What We're Looking For:

• 3 to 5 Years office management experience in the service industry, call center, or similar industry
• Knowledge of HVAC industry is recommended but not required
• QuickBooks experience
• Experience supervising, training and motivating colleagues
• Advanced Computer skills: Word & Excel
• Service Titan software experience a plus
• Billing experience
• Accounts Receivable
• Strong data entry skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Dispatching experience desired