Office Manager

OpActive; Farmers Branch (TX); On-site; USD 64,000 - 74,000; Full time

Benefits offered by this job

Medical Insurance 75% paid by employer

Dental insurance

Vision insurance

401K

6 Paid holidays

Paid vacation

3 Sick days

Job summary

OpActive in Farmers Branch, TX is seeking an Office Manager to lead front office operations and coordinate the office team including CSR staff, dispatcher, and client interactions. The role is the first point of contact for customers and requires strong organizational and communication skills.

The position offers a 40-hour workweek (Mon-Fri, 8:00am–5:00pm) with occasional overtime, salary range $64,000–$74,000 plus bonuses, and benefits including medical, dental, vision, 401(k), holidays,

Qualifications

• 3–5 years of office management experience in service industries
• HVAC industry knowledge is recommended but not required
• QuickBooks experience
• Experience supervising, training, and motivating colleagues
• Advanced computer skills: Word & Excel
• Service Titan software experience is a plus
• Billing experience and Accounts Receivable
• Strong data entry skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Dispatching experience desired

Responsibilities

• Manage the CSRs and Service Dispatcher
• Ensure high level of internal customer service
• Coordinate with warehouse to stock materials
• Meet booking and service contract sales goals
• Prepare weekly KPI reports and maintain accurate data
• Maintain and update customer records
• Create monthly newsletter
• Update social media and lead generation sites (Angie’s List, HomeAdvisor)
• Assist owner with business planning, social media and marketing initiatives
• Answer incoming calls
• Resolve customer complaints and billing issues
• Billing: verify prior days jobs for pricing and batch
• Accounts Receivable: weekly collections management
• Maintain office supplies inventory
• Other duties as assigned

Skills

Office management

QuickBooks

MS Word/Excel

Billing

Accounts Receivable

Data entry

Communication skills

Interpersonal skills

Dispatching

HVAC knowledge

ServiceTitan software

Tools

ServiceTitan software

Job description

Office Manager | Farmers Branch

A local HVAC contractor in Dallas is Hiring an Office Manager

Pay: $64,000 - $74,000 salary, depending on experience + bonuses

Work Schedule: Monday to Friday | 8:00am to 5:00pm | occasional overtime

We are looking for an Office Manager with a positive attitude who is dependable, detailed, and a team player. This position is the first point of contact with our customers and provides primary support and direction to our office team CSR's, Dispatcher, and our clients.

Benefits:

• Medical Insurance 75% paid by employer
• Dental insurance
• Vision insurance
• 401K
• 6 Paid holidays
• Paid vacation
• 3 Sick days

Requirements

• Positive attitude
• Service Titan Navigator Certification

Essential Job Duties

• Manage the CSR's and Service Dispatcher
• Ensure highest level of internal customer service
• Work with warehouse to ensure proper stocking of materials
• Ensuring booking and service contract sales goals are being met
• Weekly KPI reports: Ensuring data is current and correct
• Maintenance and upkeep of customer records
• Create monthly newsletter
• Updated / Maintain Social Media
• Maintenance and upkeep of lead generation sights
• Angie's List, Home Advisor etc.
• Assist owner with business planning, social media and marketing initiatives
• Answering incoming calls
• Resolve customer complaints and billing issues
• Billing: Verifying prior days jobs are correctly priced and then batched
• Accounts Receivable: Weekly management of collections
• Maintain and coordinate office supply Inventory
• Other duties as assigned

What We're Looking For

• 3 to 5 Years office management experience in the service industry, call center, or similar industry
• Knowledge of HVAC industry is recommended but not required
• QuickBooks experience
• Experience supervising, training and motivating colleagues
• Advanced Computer skills: Word & Excel
• Service Titan software experience a plus
• Billing experience
• Accounts Receivable
• Strong data entry skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Dispatching experience desired