Office Manager

Socket.dev; Milton (MA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance starting on day one

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental and orthodontic benefits

401(k) retirement plan with employer匹

Job summary

Simply Orthodontics in Milton, MA is seeking an experienced Office Manager to lead daily operations and coordinate patient care in a high-volume orthodontic practice.

You will drive patient experience, manage scheduling, and present treatment plans and financial options to families, supporting a team across front office and clinical staff. This is a hands-on leadership role with strong emphasis on HIPAA compliant processes.

Qualifications

• Experience leading the front office and administrative teams in a fast-paced orthodontic/dental setting.
• Proven ability to present treatment options and coordinate patient finances.
• Strong organizational and communication skills with attention to HIPAA compliance.

Responsibilities

• Oversee day-to-day operations of the orthodontic office to ensure an organized, patient-centered environment.
• Lead and support front office, treatment coordination, and administrative teams.
• Manage and optimize the orthodontic schedule to support efficient patient flow and high provider productivity.
• Take an active role in new patient consultations and guide families through treatment decisions and financial options.
• Present treatment plans, explain insurance benefits, payment options, and next steps clearly to patients.

Skills

Leadership

Team management

Communication

Sales experience

Interpersonal skills

Tools

Practice management software

Job description

Job Details: Job Location: MLT-Milton Orthodontics - Milton, MA, Position Type: Full Time, Salary Range: $55000.00 - $65000.00Salary, Job Category: Health Care, Simply Orthodontics is seeking an experienced Office Manager to oversee the daily operations of our patient-focused orthodontic practice while playing an active role in new patient consultations and treatment coordination. You’ll be joining an experienced team in a well-established practice with strong systems and operational support already in place all while enjoying a 4-day work week! This is a hands-on leadership role that combines practice management with patient-facing treatment coordination. You’ll work closely with the Orthodontist, clinical team, and leadership to support schedule efficiency, team performance, treatment starts, case acceptance, patient experience, and overall practice performance.

Because this role is directly involved in presenting treatment and financial options to patients and families, prior sales experience is required. Candidates with experience in dental or orthodontic treatment coordination, jewelry sales, wireless/mobile sales, or other environments involving high-value products or services are strongly encouraged to apply. We’re looking for someone who is comfortable discussing larger financial decisions, building trust with patients, and helping families confidently move forward with treatment.

Schedule: Monday - Thursday 7:45 am - 5 pm

Responsibilities

• Oversee day-to-day operations of the orthodontic office to ensure an organized, efficient, and patient-centered environment
• Lead and support front office, treatment coordination, and administrative team members while fostering a positive, collaborative, and high-performing team culture
• Manage and optimize the orthodontic schedule to support efficient patient flow, provider productivity, and a seamless patient experience across consultations, adjustment appointments, emergencies, and retention visits
• Take an active role in new patient consultations, creating a warm first impression and guiding patients and families through the orthodontic consultation experience
• Present recommended treatment plans and confidently explain financial arrangements, insurance benefits, payment options, and next steps in a clear, patient-friendly manner
• Build trust with patients and families, answer questions, address potential barriers to treatment, and support strong case acceptance and treatment start goals
• Follow up with patients who are considering treatment and maintain consistent communication throughout the decision-making process
• Coordinate treatment starts and ensure required paperwork, consents, insurance information, and financial arrangements are completed accurately
• Partner closely with the Orthodontist and clinical team to ensure a seamless transition from consultation to treatment
• Oversee insurance verification, billing processes, and patient financial communication to ensure accuracy, transparency, and a positive patient experience
• Run and review key practice reports to monitor scheduling efficiency, production, collections, treatment starts, case acceptance, and overall office performance
• Review and confirm employee timecards, hours worked, and PTO to ensure accurate payroll submission
• Coach and support team performance, helping maintain accountability, consistency, and exceptional customer service standards throughout the office
• Collaborate closely with the Orthodontist and leadership team to support office goals, patient satisfaction, and overall practice growth
• Participate in weekly and monthly meetings to review KPIs, identify operational opportunities, and stay aligned on practice goals
• Maintain accurate patient documentation and ensure compliance with HIPAA and practice standards

This is an opportunity to step into a key leadership position within a well-established, team-oriented orthodontic practice. Your ability to lead the office, build strong patient relationships, and confidently guide families through treatment decisions will directly contribute to both the patient experience and overall success of the practice.

Full-time Benefits

• Health insurance starting on your first day of employment
• Vision insurance
• Paid vacation time
• Paid holidays
• Paid sick time
• Dental and orthodontic benefits
• 401(k) retirement plan with employer contribution
• Consistent, set schedule (no weekends!)

Qualifications

• Prior management experience is required
• Hands-on experience with orthodontic/dental insurance processes, billing, and patient financial coordination is preferred
• Proven ability to lead and support front office and administrative teams in a fast-paced environment
• Experience managing HR-related matters within the office, including timecards, PTO tracking, and team accountability
• Strong organizational, communication, and problem-solving skills
• Experience managing provider schedules and supporting efficient patient flow in a high-volume practice setting is preferred
• Ability to review and interpret practice performance reports, including production, collections, treatment starts, scheduling efficiency, and case acceptance metrics
• Experience with orthodontic/dental practice management software preferred