Assistant Operations Manager

Closet Factory Cleveland; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Closet Factory Cleveland is seeking an organized, hands-on Assistant Operations Manager to support the Operations & Installation Manager in daily manufacturing and installation operations. This role focuses on leading the production floor, coordinating teams, and ensuring high-quality, timely projects.

The ideal candidate enjoys solving problems, guiding people, improving processes, and delivering customer satisfaction. Growth into a senior operations leadership role is possible.

Qualifications

• 2–5 years of experience in manufacturing, cabinet production, woodworking, construction, logistics, or operations.
• Strong organizational and planning skills with a proactive mindset.
• Mechanical aptitude and problem-solving abilities; attention to quality and safety.

Responsibilities

• On-Time Project Completion: monitor progress, plan labeling, ensure customer-ready jobs two days prior.
• Installation Quality & Defect Prevention: inspect, identify issues, follow up on service, track improvements.
• Material Cost Control: monitor inventory, assist with planning, reduce waste, update records.
• Customer Experience: coordinate between production, installers, and office staff; ensure professional site ready.
• Fleet & Facility Management: maintain vehicles, shop organization, equipment inspections.

Skills

Leadership

Organizational skills

Planning skills

Communication

Problem solving

Microsoft Office

Production management software

Tools

Production management software

CNC manufacturing knowledge

Job description

Manufacturing & Installation Operations | Custom Cabinetry | Production

Leadership

Full-Time | Competitive Compensation + Performance Incentives

Department: Production

Reports To: Operations Installation Manager

Help Build a Best-in-Class Manufacturing Operation

Closet Factory is seeking an organized, hands-on Assistant Operations Manager to

support our Operations & Installation Manager in leading daily manufacturing and

installation operations.

This role is ideal for someone who enjoys solving problems, coordinating people,

improving processes, and ensuring every customer project is completed on time and to

the highest quality standards.

As the Assistant Operations Manager, you will help execute the systems developed by

our Operations Manager while serving as the daily operational leader for the production

floor and installation teams. You will work hands on as needed in our manufacturing

operation to demonstrate mastery and leadership.

This is an excellent opportunity for someone who wants to grow into a senior operations

leadership role.

About Closet Factory

For more than 40 years, Closet Factory has been a leader in designing and

manufacturing premium custom storage solutions, including:

• Custom Closets
• Home Offices
• Garage Cabinets
• Pantries
• Wall Beds
• Entertainment Centers
• Laundry Rooms
• Specialty Storage Solutions

Our manufacturing facility produces every custom component using modern CNC

manufacturing equipment and precision production methods. We continue to invest in

technology, people, and operational excellence as we grow.

Position Summary

The Assistant Operations Manager supports the daily execution of manufacturing,

quality assurance, and customer service.

Working closely with the Operations & Installation Manager, this position ensures that

projects move efficiently from engineering through manufacturing and installation while

maintaining exceptional quality and customer satisfaction.

This position is highly visible and requires someone who enjoys leading by example and

working closely with production employees, installers, designers, sales staff, and

customers.

Key Responsibilities

On-Time Project Completion

• Monitor manufacturing progress and identify scheduling conflicts.
• Assist in planning and implementation of our parts labeling program.
• Ensure every job is customer ready at least two business days before installation.
• Verify all job carts are complete, labeled, and organized.
• Confirm all purchased materials and special-order items are in house at least 4 days before installation.
• Assist in balancing installer workloads and daily schedules.

Installation Quality & Defect Prevention

• Inspect completed projects before shipment.
• Identify manufacturing issues before jobs leave the facility.
• Assist with service issue investigations.
• Track recurring production or installation problems and recommend improvements.
• Conduct post-installation follow-up when needed.

Material Cost Control

• Monitor inventory levels.
• Assist purchasing with material planning.
• Help reduce waste and unnecessary purchasing.
• Verify material usage aligns with project requirements.
• Implement a scrap management program.
• Identify opportunities for improved efficiency.
• Maintain accurate production records.
• Update proprietary production management software.
• Review cut list completion reports.
• Maintain service logs and documentation.
• Assist with documenting standard operating procedures.

Customer Experience

• Coordinate communication between production, installers, and office staff.
• Ensure installers leave each job site clean and professional.
• Support scheduling changes when customer needs arise.
• Promote exceptional customer service throughout every project.
• Provide daily support and direction to production employees.
• Reinforce company policies and operating procedures.
• Assist with cross-training employees across multiple production areas.
• Conduct daily production huddles when needed.
• Support workplace safety initiatives.
• Maintain employee training documentation.
• Promote a positive, team-oriented work environment.

Fleet & Facility Management

• Monitor vehicle cleanliness and readiness.
• Schedule routine vehicle maintenance.
• Oversee shop organization and housekeeping.
• Ensure equipment inspections are completed.
• Help maintain safety equipment, PPE supplies, first aid stations, eyewash stations, and required documentation.

Production Support

Assist with daily operations involving:

• CNC Router production
• Shipping preparation
• Inventory organization
• Review cut list status.
• Coordinate with designers and engineering staff on production questions.
• Identify missing information before manufacturing begins.
• Assist with design reviews for complex projects.
• Support communication between Sales, Design, Engineering, Manufacturing, and Installation teams.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

• On-Time Project Readiness
• Material Cost Control
• Production Accuracy
• Inventory Accuracy
• Customer Satisfaction
• Reporting Accuracy
• Safety Compliance
• Fleet Readiness
• Shop Organization and Cleanliness
• Team Productivity

Qualifications

• 2–5 years of experience in manufacturing, cabinet production, woodworking, construction, logistics, or operations
• Previous supervisory or team lead experience preferred
• Strong organizational and planning skills
• Ability to prioritize multiple projects in a fast-paced environment
• Mechanical aptitude and problem-solving skills
• Strong communication and leadership abilities
• Computer proficiency with Microsoft Office and production management software
• Commitment to quality, safety, and customer satisfaction
• Experience with CNC manufacturing, custom cabinetry, production scheduling, inventory management, or installation coordination is highly desirable.

What Success Looks Like

Within the first 90 days, you will:

• Understand Closet Factory's manufacturing and installation processes.
• Successfully coordinate daily production schedules.
• Keep installation-ready jobs organized and on schedule.
• Support the Operations Manager in meeting production KPIs.
• Build strong working relationships across Production, Sales, Design, and Installation.

Within the first year, you will:

• Become the trusted day-to-day operational leader of the production floor.
• Help reduce rework and service calls.
• Improve production efficiency and workflow
• Assist in training and developing team members.
• Position yourself for advancement into senior operations leadership.

Why Join Closet Factory?

• Work alongside an experienced Operations & Installation Manager committed to operational excellence.
• Gain hands-on leadership experience across manufacturing, logistics, quality, and customer service.
• Build a long-term career with a growing, established company.
• Competitive compensation and advancement opportunities.
• Make a measurable impact on a company committed to continuous improvement.

If you're a proactive, organized leader who enjoys improving processes, developing

people, and helping build an outstanding manufacturing operation, we'd love to meet