Medical Assistant

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Purpose-Driven Work

Professional Growth

Supportive Team Culture

Stability & Opportunity

Comprehensive Benefits

Great Place to Work

Job summary

Behavioral Health Network, Inc. is seeking a Medical Assistant to join our Outpatient Psychiatry team in Western Massachusetts.

The role provides on-site clinical and administrative support to psychiatrists and APRNs, including measuring vital signs, coordinating prescription workflows, and maintaining records. The ideal candidate holds a Medical Assistant certificate or degree, has at least 1 year of experience with a psychiatric population, and is proficient with electronic health records.

Qualifications

• High school diploma or GED required.
• Medical Assistant certificate or degree required.
• At least 1 year of experience with a psychiatric or behavioral-health population.
• Familiarity with electronic health records; ability to learn other clinical software.
• Ability to accurately obtain vital signs and review medication dosages.

Responsibilities

• Provide on-site clinical and administrative support to psychiatrists, APRNs, and patients in BHN's Outpatient Psychiatry program.
• Measure and document vital signs and communicate clinical information to prescribing providers.
• Coordinate prescription and refill workflows and prior authorizations.
• Manage laboratory orders/results and monitoring for prescribed medications.
• Maintain accurate data in EHR and other systems and support care coordination with treatment partners.

Skills

Customer service

Teamwork

Communication

Organizational skills

Verbal and written communication

Education

Medical Assistant certificate or degree

Tools

Electronic health records

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Medical Assistant to join our Outpatient Psychiatry team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide on-site clinical and administrative support to psychiatrists, APRNs, and individuals receiving care through BHN's Outpatient Psychiatry program.
• Measure and document vital signs, including blood pressure, and communicate relevant clinical information to prescribing providers.
• Coordinate prescription and refill workflows, medication changes and dosage confirmations, medication prior authorizations, and pharmacy communication using approved electronic systems.
• Manage laboratory orders and results, including submitting electronic orders, following up with laboratories, and supporting required monitoring for prescribed medications.
• Maintain accurate databases and workflows for Rogers Orders, Clozaril monitoring, VNA nursing care plans, MassPAT reports, refill requests, prior authorizations, and letter requests.
• Coordinate with residential, care-management, primary-care, pharmacy, laboratory, and other treatment partners to support appointments, refills, lab work, referrals, and continuity of care.
• Document services, communications, medication-related activity, and other clinical support accurately and promptly in the electronic health record and memo-to-chart functions.
• Maintain medical supplies, equipment, and medication samples; dispose of biohazardous waste properly; and follow all OSHA and clinic safety standards.
• Support the onboarding of new prescribers and provide technical assistance with CareLogic, DrFirst, and other clinical systems and workflows.
• Deliver responsive customer service, maintain punctual and regular on-site attendance, manage competing priorities, and complete other duties needed to support efficient clinic operations.

Who You Are:

• High school diploma or GED required.
• Medical Assistant certificate or degree required.
• At least one year of experience working with a psychiatric or behavioral-health population required.
• Familiarity with electronic health records required, along with the ability to learn and use additional clinical and administrative software applications.
• Ability to accurately obtain blood pressure and other vital signs and review and understand medication dosages and instructions.
• Basic proficiency with Microsoft Excel, Word, email, internet applications, and electronic communication systems.
• Excellent customer-service, organizational, time-management, detail-orientation, and verbal and written communication skills.
• Strong interpersonal and teamwork skills, with the judgment to recognize when consultation with a provider, supervisor, or colleague is needed.
• Demonstrated cultural responsiveness and willingness to work respectfully with individuals from diverse backgrounds and with complex or challenging needs.
• Ability to work all assigned shifts on site in the clinic and meet the physical requirements of the role, including regular standing, walking, and sitting and lifting or carrying up to five pounds, with or without reasonable accommodation.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Pay Range: $22.00-$25.00

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.