Office & IT Support Coordinator

Therapy Source; Harmonville (PA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid schedule (onsite 3 days/wk)

Job summary

Therapy Source is seeking an Office & IT Support Coordinator to keep our people, providers, and offices running smoothly. You’ll be the first line for tech issues, onboarding new hires, and keeping our gear and licenses in order.

In this hybrid role, you’ll split time onsite in Plymouth Meeting three days a week and work remotely with approval. The position rewards practical problem‑solving, clear communication, and a calm approach under pressure, with opportunities to shape our day‑to‑day

Qualifications

• Requires 2+ years in business tech support or help desk.
• At least 2 years in office administration/coordination.
• Proficient with Microsoft 365 and Zoom; experience with ticketing systems.
• Strong written and verbal communication; organized and detail-oriented.

Responsibilities

• Serve as first-line IT help desk for password resets, MFA, Outlook, Teams, Zoom.
• Handle onboarding/offboarding: set up accounts, licenses, equipment.
• Manage assets: laptops, licenses, vendor contracts; ship to remote staff.
• Support TheraWeb and Zoom; maintain loaner library of materials.
• Coordinate office operations: welcome visitors, manage supplies, liaise with tenants.
• Assist HR with recognition programs and team events; write SOPs and FAQs.

Skills

Help desk

Office coordination

Microsoft 365

Communication skills

Security awareness

Organization

Tools

Microsoft 365 suite

Zoom

Ticketing system

Job description

Ready to be the go-to person who keeps everything running?

Since 2001, Therapy Source has been on a mission to help pave the way for children's success worldwide. What started as a two-person, home-based operation founded by a practicing school-based therapist has grown into a national leader in school-based special education staffing, now supporting hundreds of K-12 schools and districts across the country with speech-language pathology, occupational therapy, physical therapy, school psychology, special education, and mental health services - delivered both in person and through our teletherapy platform, TheraWeb®. Our growth has earned us recognition as one of the Fastest Growing Staffing Companies by Inc. Magazine, SI Analyst, and the Philadelphia Business Journal - and it's powered by a team that genuinely cares about the providers and schools we serve.

Be the person everyone turns to

Part tech whiz, part office hero. As our Office & IT Support Coordinator, you'll keep our people, providers, and buildings running smoothly. You'll be the first stop when someone's password locks, a platform is inaccessible, or a visitor walks in the door.

What you'll do

• Be our first-line IT help desk: Log, triage, and resolve everyday tech issues (password and MFA resets, Outlook, Teams, Zoom, printers). Escalate the bigger stuff and see it through to the end.
• Run onboarding and offboarding: Set up accounts, licenses, and equipment for new hires. Wrap up cleanly when people leave.
• Manage our tech: Track laptops, software licenses, and vendor contracts. Ship equipment to remote team members.
• Support providers: Administer TheraWeb and Zoom, and run our Loaner Library of assessment materials.
• Keep the office humming: Work with tenants, property managers, and vendors. Welcome visitors, manage supplies, and keep shared spaces sharp.
• Build the culture: Help HR plan recognition programs, team lunches, and celebrations.
• Write it down: Create the SOPs, FAQs, and knowledge base that make everyone's life easier.

What you bring

• 2+ years supporting business tech (help desk, IT coordination, or power-user experience, including within an admin role)
• 2 years in office administration or coordination
• Working knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Excel) and Zoom
• Experience with a ticketing system and the discipline to close every request
• Clear, patient communication with non-technical users
• Solid security basics (MFA, phishing awareness, confidentiality)
• Strong organization, attention to detail, and a calm head under pressure
• Occasional off-hours escalation calls and after-hours maintenance windows
• Valid driver's license and reliable transportation for local errands
• Able to lift up to 20 lbs

Why You'll Like It Here

• Hybrid schedule - onsite 3 days a week at our Plymouth Meeting office, remote the rest with approval
• Mileage reimbursed for any local travel
• A role where your work is visible and genuinely appreciated - you'll be the person who makes everyone else's day easier