Miami Office: Customer Success & Operations Lead

Compass; Miami Beach (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid vacation

Health and dental benefits

401(k) plan

Commuter program

Job summary

Compass is seeking a Customer Success & Office Coordinator for our Miami office. You will be the first point of contact for customers, oversee office operations, and support onboarding, marketing requests, and technical questions. The role is 100% in-office at 1212 Lincoln Road.

You will welcome guests, manage mail, assist with events, and ensure the office reflects Compass standards. Collaboration with agent experience and marketing teams is key to delivering a world-class customer experience.

Qualifications

• 1-2 years previous experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate is a plus.
• Experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Strong listening skills and empathy for customer pain points.
• Ability to foster community and in-office engagement.
• Strong problem-solving and analytical skills with quick adaptability.
• Excellent verbal communication and presentation skills.
• Meticulous, highly organized, and detail oriented.
• Ability to work in the office during standard hours.
• Ability to lift up to 25 lbs.

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail, coordinating in-office events, and supporting office needs.
• Directly manage a small portfolio of customers via calls, emails, and in-person meetings.
• Provide 1:1 support to help customers adopt Compass technology and services.
• Collaborate with the National Onboarding team on onboarding new customers.
• Offer basic marketing support by creating collateral from templates and coordinating with marketing specialists.
• Work with teams to relay questions and feedback from agents.
• Troubleshoot basic issues related to technology, devices, and conference room hardware.
• Provide ad-hoc administrative assistance (sales meetings prep, data entry, comms).
• Be a culture carrier driving positive change and collaboration.

Skills

Customer service

Office coordination

Communication

Empathy

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking a Customer Success & Office Coordinator for our Miami office. You will be the first point of contact for customers, oversee office operations, and support onboarding, marketing requests, and technical questions. The role is 100% in-office at 1212 Lincoln Road.

You will welcome guests, manage mail, assist with events, and ensure the office reflects Compass standards. Collaboration with agent experience and marketing teams is key to delivering a world-class customer experience.