Office Experience Leader & Coach (Client-Focused Ops)

H&R Block; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Health and well-being benefits

Job summary

H&R Block is seeking an Office Manager in Kansas City, Missouri, who will own the client experience in their offices. This role emphasizes leadership, coaching, and operational discipline to ensure quality client interactions and satisfaction.

With at least 3 years of related experience and a bachelor's degree, you will guide teams through new processes while maintaining execution quality. A commitment to client-centric service and the ability to make sound judgments are critical for success.

Qualifications

• Minimum 3 years of related work experience.
• Managerial experience in a retail or service environment.
• Demonstrated ability to exercise independent judgment.

Responsibilities

• Own and deliver the new client experience in assigned offices.
• Lead teams through new operational processes.
• Conduct client interviews for feedback and improvement.

Skills

Leadership

Client-centric mindset

Decision-making

Coaching and development

Education

Bachelor's degree in a related field

Related work experience

Job description

H&R Block is seeking an Office Manager in Kansas City, Missouri, who will own the client experience in their offices. This role emphasizes leadership, coaching, and operational discipline to ensure quality client interactions and satisfaction.

With at least 3 years of related experience and a bachelor's degree, you will guide teams through new processes while maintaining execution quality. A commitment to client-centric service and the ability to make sound judgments are critical for success.