Office Coordinator & Receptionist

Ferguson Builders; South Carolina; On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Holiday/ PTO

Health benefit

401(k) match

Company gear

Team building

Profit sharing

Job summary

Ferguson Builders in South Carolina is seeking an organized Office Coordinator and Receptionist to welcome clients, coordinate scheduling, and maintain accurate records. The role focuses on delivering exceptional client experiences while supporting daily office operations in a mainly in-office setting.

The position includes handling calls, emails, calendar management, AR tasks, document prep, and trade partner documentation. A background check is required as part of the hiring process.

Qualifications

• Excellent communication and customer service skills.
• Strong planning, organization, and attention to detail.
• Ability to multitask and prioritize efficiently.
• Team player with professional demeanor.
• Integrity and confidentiality.
• Administrative/office coordination or customer service experience.
• Experience with social media is a plus.
• Proficient with MS Office and Google products.
• Ability to learn new technology quickly.

Responsibilities

• Greet clients, guests, and vendors professionally.
• Answer calls, route messages, and manage emails.
• Schedule client appointments and meetings; manage calendars.
• Maintain accurate client records in Buildertrend and systems.
• Enter leads in CRM and assist with job closeout tasks.
• Handle day-to-day admin tasks and filing.
• Keep office stocked, organized, and client-ready.
• Provide EA support to supervisor with calendar and documents.
• Support team with scheduling, reports, and notes.

Skills

Communication

Organization

Multitasking

Integrity & confidentiality

Administrative experience

Customer service

Tools

Microsoft Office

Google Workspace

Buildertrend

CRM systems

Job description

About the Job

Before applying for this job, please read the description in its entirety. Note that all candidates will be required to undergo a background check as part of the hiring process.

Office Coordinator & Receptionist at Ferguson Builders

• Starting at $42,000 - $50,000 Annually.
• Job Type: Full Time, 40+ hours per week, Monday to Friday.
• Work Location: Primarily in-office, with occasional outside tasks.

Benefits

• Holidays Off & Vacation/PTO.
• Health Benefit - QSEHRA.
• 401(k) Match: 100% of the first 3% you contribute to your 401(k) and 50% of the next 2%, for a maximum company match of 4%.
• Company Gear & Apparel.
• Team Building & Family Events.
• Gear Share.
• Profit Share: After 90 days, once you have taken on all your responsibilities and received a vote from the team, you are eligible to receive a quarterly profit share! We believe that sharing company profits encourages efficiency and ownership. And who doesn't love a good bonus incentive?

Why Join Our Team

• Excellence in Craftsmanship - We take pride in delivering high-quality work. Every project is custom and different.
• Steadily Growing - There's solid work ahead and room to grow with us if you're ready to show up and deliver.
• Clear Communication - We value open, honest, and respectful communication at every level.
• Core Values - Our Core Values are more than just words on a wall. They guide our actions, shape our culture, and drive every decision we make: Team Player, Excellence, Ownership, Motivated, and Greater Purpose.

Who We Are Looking For

We're looking for a highly organized, detail-oriented Office Coordinator and Receptionist who brings a polished, professional, and welcoming presence to every interaction. This role is essential to creating an exceptional client experience while keeping our daily office operations accurate, efficient, and running smoothly.

As the first point of contact for clients, guests, and vendors, you'll create a welcoming and professional experience from the moment someone calls or walks in. You'll manage phone and email communication, coordinate scheduling, and keep client records accurate and organized. You'll also help maintain a clean, meeting-ready office, support trade partner documentation, assist with Accounts Receivable tasks, including invoices, deposits, and payment follow-up, and provide administrative support to your supervisor, along with other team members as needed.

The ideal candidate is dependable, proactive, and genuinely enjoys helping others. If you take pride in keeping everything running smoothly behind the scenes and naturally deliver outstanding service, we'd love to hear from you.

Qualifications

• Strong communication, interpersonal, and customer service skills.
• High level of planning, organization, and attention to detail.
• Ability to multitask and prioritize tasks efficiently.
• Appreciates and participates in teamwork (outgoing and friendly) while performing at a high level themselves.
• High level of integrity and confidentiality.
• Experience in an administrative, office coordination, or customer service role.
• Customer Service and Social Media experience are a plus.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Products.
• Ability to learn new technology quickly.

Responsibilities

• Provide a professional, welcoming experience as the first point of contact for clients, guests, and vendors.
• Answer and route phone calls, respond to emails/voicemails, and ensure timely communication and follow-through.
• Schedule and coordinate client appointments, internal meetings, and office calendars as needed.
• Maintain accurate client records and updates in Buildertrend and other company systems.
• Enter and track leads in the CRM and support job closeout tasks as assigned.
• Handle day-to-day administrative tasks such as mail, filing, document preparation, and recordkeeping.
• Keep the office organized, stocked, and client-ready by maintaining supplies, snacks, and refreshments.
• Provide Executive Assistant support to the supervisor, including calendar management, meeting coordination, document preparation, correspondence, task tracking, and confidential administrative support.
• Support team members with administrative assistance, including calendar management, meeting coordination, reports, meeting notes, scheduling, and errands as needed.
• Maintain a clean, professional office environment.
• Help manage the appearance of the office exterior and landscaping by coordinating services and upkeep as needed.
• Coordinate and maintain trade partner documentation, including insurance certificates (COIs), including requests, organization, compliance tracking, and support for audit prep.
• Coordinate and execute Accounts Receivable activities, including invoicing, deposit entry, payment tracking, and consistent billing follow-up.

Your First 90 Days

All roles begin with a 90-day employment agreement. We start with this to confirm we're a great fit for each other. Our onboarding period provides extensive training and feedback while you learn the ins and outs of the role. At the end of 90 days, if we're both feeling great about it, we'll extend a new employment agreement for a permanent position on the team.