Office Coordinator - Pittsburgh Primary Care, Greentree

UPMC; Pittsburgh (Allegheny County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Free parking

Growth opportunities

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC is seeking a full-time Office Coordinator at Pittsburgh Primary Care, Greentree, to support front office operations and staff. The role partners with the Practice Manager to ensure efficient workflows, outstanding customer service, and a positive patient experience in a Monday–Friday setting.

The ideal candidate will have healthcare experience and strong leadership, communication, and scheduling skills to maintain accurate demographics, insurance, and referrals while supporting patient

Qualifications

• Bachelor's degree plus 6 months healthcare experience is preferred.
• Alternative: Associate's with 1 year healthcare experience.
• Alternative: HS diploma with 2 years healthcare experience.

Responsibilities

• Obtain demographic, next of kin, insurance info including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop a patient-centric culture focused on arrival and follow-up.
• Meet practice benchmarks for scheduling and access.
• Manage front office staff; coordinate scheduling and assignments.
• Process denial work queues with the CBO collaboration.
• Ensure accurate daily CPT/diagnosis coding for inpatients and outpatients.
• Oversee orientation/training and cross-training for staffing coverage.
• Compile departmental data on patient caseload and physician intervals.
• Provide excellent customer service and resolve patient/staff concerns.
• Collaborate with manager on staffing decisions.

Skills

Leadership

Communication

Scheduling

Staff management

Education

Bachelor's degree + healthcare experience

Associate's degree + 1 year healthcare

High school diploma + 2 years healthcare

Job description

Join our team of Life Changers! UPMC is hiring a full-time Office Coordinator to support our Pittsburgh Primary Care, Greentree team/office in Pittsburgh.

Shift/Hours:

Monday-Friday, 8:00am-4:30pm - No weekends or holidays!

Free parking, opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose of the Role:

The Office Coordinator partners closely with the Practice Manager to oversee front office operations and staff. This role coordinates scheduling, manages daily staff assignments, and serves as a key resource for patients, families, physicians, and team members. The Office Coordinator helps ensure efficient workflows, exceptional customer service, and a positive experience for both patients and staff.

Responsibilities:

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.

Education and Experience:

• Bachelor's Degree + 6 months of healthcare experience
• OR Associate's Degree in Health Care or Business + 1 year of healthcare experience
• OR High School Diploma + 2 years of healthcare experience
• Previous leadership, organizational, and communication skills highly preferred

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran