Office Coordinator Outpatient Rehabilitation

Trinity Health; Livonia (MI); On-site; USD 37,000 - 48,000; Full time

Job summary

Trinity Health in Livonia, MI seeks an Outpatient Rehab Office Coordinator to handle day-to-day administrative and billing tasks. You will manage scheduling, patient accounts, insurance verification, and communication with therapists and hospital staff to ensure smooth operations.

Responsibilities include maintaining medical records confidentiality, posting charges, and supporting department projects while attending in-services to enhance skills.

Qualifications

• High school diploma or equivalent is required.
• Two years of prior medical office experience preferred.
• Strong organizational and communication skills are essential.
• Experience with medical accounts billing and transcription is desirable.
• Computer literacy and familiarity with billing processes are required.

Responsibilities

• Schedule outpatient appointments and manage daily operations.
• Verify insurance with verifiers and communicate with therapists and staff.
• Maintain accurate patient accounts, posting charges and reviewing receivables.
• Ensure proper documentation, coding support, and release of records as needed.
• Prepare letters to referring physicians and assist with manager projects and trainings.

Skills

Communication skills

Organization skills

Transcription experience

Medical billing knowledge

Computer literacy

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Billing software

Job description

Employment Type:Full time Shift:Day Shift Description:Outpatient Rehab Office Coordinator

JOB SUMMARY

Responsible for day to day administrative functions to include business operations, clerical, patient billing and accounting functions, medical records, reception and patient scheduling.

PERFORMANCE DUTIES

Responsible for scheduling all outpatient appointments

Responsible for clear communication with insurance verifiers, therapists, other hospital staff as needed.

Maintain consistent and accurate information flow and documentation for patient accounts, finance and reimbursement.

Verifies patient insurance and collaborates to monitor ongoing pre-authorization needs.

Responsible for tracking patient charges, including posting and reviewing receivables, collections, deposit and denials.

Responsible for ordering necessary supplies for department

Timekeeping responsibilities

Initiates and maintains accurate data files and record keeping of patient records, patient charges, correspondence and business functions.

Maintains knowledge of current medical records requirements for outpatient department and applies knowledge of policies and procedures related to medical record information, confidentially, release of records, abbreviations and historical data.

Collaborates with appropriate department and physician offices, to get documentation or information to facilitate diagnostic and procedural coding.

Generates letters to referring physicians from chart data as directed by managerial staff.

May assist Manager and Medical Director in projects and marketing functions.

Handles daily routine problems following proper channels of communication and recognizing issues for referral to management.

Attends all mandatory in-services and some other professional educational opportunities to enhance skills.

May be responsible for assuring that patient medical claim data used for billing purposes accurately reflects the clinical care provided by the patient care department by:

Acquire and maintain a complete understanding of department charges, charge order sets, department CDM and charge capture processes.

Perform charge reconciliation on a daily and monthly basis.

Obtain, review and correct errors per error report(s) or upon request.

JOB QUALIFICATIONS

Education: High School graduate with some additional formal education.

Licensure- None.

Training and Experience:

• Training and completion of I.S. programs - Simon, Intranet.
• Minimum two year's prior medical office experience.
• Excellent organization skills, oral and written communication skills.
• Medical accounts billing experience desirable.
• Transcription experience desirable.
• Must have computer experience.

Job Knowledge:

• Commands computer knowledge for operations of word processing, database programs, simple spreadsheet functions, billing and patient account functions.
• Demonstrates knowledge of third party payer system including Medicare, Medicaid, commercial, PPO and HMO systems and assists with financial counseling of patients.
  

DEMANDS

Physical

• Reaching, handling, fingering necessary when using keyboard.
• Near visual acuity to avoid perceptual errors.
• Speech and hearing acuity to facilitate communication with others.
• Ability to file, retrieve or obtain supplies from cupboards, shelves or cabinets.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.