Rehabilitation Check-in/out Clerk

Laorthospec; Lafayette (LA); On-site; USD 29,000 - 38,000; Full time

Job summary

Laorthospec in Lafayette, LA seeks a Front Office Associate to manage patient scheduling, confirm appointments, and communicate with rehab staff. The role requires handling patient payments, explaining insurance benefits, and maintaining accurate records in the EMR system.

Ideal candidates have at least a year of outpatient rehabilitation experience, strong communication skills, and a commitment to patient confidentiality.

Qualifications

• High school diploma or GED required.
• One year of experience in out-patient rehabilitation preferred.
• Knowledge of EMR systems and insurance rules.
• Strong communication and documentation skills.

Responsibilities

• Schedule patient appointments and confirm future visits.
• Explain visit costs and insurance benefits to patients.
• Collect payments and complete end-of-day totals.
• Coordinate with rehabilitation staff to clarify referrals and scheduling needs.
• Maintain patient confidentiality and PHI per regulations.
• Provide coverage at other clinic locations as needed.

Skills

Communication

EMR systems

Accurate documentation

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Description

ESSENTIAL FUNCTIONS:

1. Communicate with patients and schedule patient appointments, including confirming future appointments and completing phone confirmations for next-day evaluations.
2. Communicate visit costs to patients and explain insurance benefits as needed.
3. Collect patient payments and complete end-of-day visit totals and batch collections.
4. Communicate with rehabilitation staff and therapists as needed to clarify referral requests and scheduling needs.
5. Collect and verify patient demographic and insurance information, prepare intake packets for the following day, and scan documents into the EMR as needed.
6. Assist the Rehabilitation Front Office Supervisor with special projects as assigned.
7. Answer incoming Rehabilitation Department phone calls and monitor incoming faxes.
8. Assist in maintaining department goals related to quality patient care, patient satisfaction, and treatment compliance by addressing patient needs and requests within the scope of the position.
9. Manage patient cancellations according to department protocol, including filling available appointments from the wait list.
10. Assist with creating new patient charts.
11. Confirm completion of DME Proof of Delivery and ABN documentation.
12. Schedule required progress notes as they become due.
13. Maintain patient confidentiality in accordance with departmental policies and applicable regulations.
14. Provide coverage at other clinic locations as needed based on staffing and operational needs. This position may require floating between locations to support adequate front office coverage.

The job holder must demonstrate and maintain current competencies required for the position.

Requirements

EDUCATION:

High school diploma or GED required. Bachelor’s degree preferred.

EXPERIENCE:

One year of experience in out-patient rehabilitation preferred.

KNOWLEDGE:

1. Knowledge of computer systems and EMR software.
2. Knowledge of phone systems.
3. Knowledge of rehabilitation terminology and insurance/payor rules and regulations.
4. Knowledge of referral processes and patient eligibility

SKILLS:

1. Skill in effectively communicating with patients and staff.
2. Skill in using a computer system/EMR.
3. Skill in accurate documentation of work.

ABILITIES:

1. Ability to establish/maintain effective working relationships with patients, providers and staff.
2. Ability to communicate clearly in verbal and written form.
3. Ability to be a resource to patients and staff.

ENVIRONMENTAL/WORKING CONDITIONS:

Normal office environment. Some travel within community.

PHYSICAL/MENTAL DEMANDS:

Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard. Ability to lift 25 lbs. Demands of occasional kneeling, squatting, and overhead lifting.

ORGANIZATIONAL REQUIREMENTS:

1. LOS employee handbook must be read, and acknowledgement receipt signed.
2. OSHA Requirements and training.
3. Adherence to LOS OIG Compliance Program

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.