Office Coordinator – Hospital Operations

Jobtailor; New York (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

Jobtailor in New York seeks a healthcare administrative coordinator to support the clinical team with patient communications, scheduling, and care coordination in a fast-paced environment.

The role requires EPIC experience, strong organization, and the ability to manage multiple tasks while collaborating with a multidisciplinary team. On-site work in New York with potential for growth and learning opportunities.

Qualifications

• Experience working directly with customers or patients in healthcare, hospitality, retail, or other service-focused environments.
• Good verbal and written communication skills.
• Good organizational skills and attention to detail.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Ability to work effectively and inclusively as part of a multidisciplinary team.
• Experience working in EPIC is a plus.

Responsibilities

• Answer assigned phone lines promptly and professionally, directing calls appropriately and prioritizing effectively.
• Manage communication channels for the clinical team, ensuring messages are prioritized, routed appropriately, and addressed in a timely manner.
• Coordinate appointments, tests, consultations, treatments, and surgeries based on clinical priority, providing clear instructions to patients.
• Prepare memos, correspondence, reports, and presentations according to mandated formats and readability standards.
• Handle authorizations and reimbursements for physician travel and meetings.
• Maintain licensures and memberships for attending physicians.

Skills

Patient Communication

Organizational Skills

Multidisciplinary Team Collaboration

EPIC Experience

Attention to Detail

Verbal Communication

Written Communication

Prioritization

Time Management

Tools

EPIC

Job description

• Answer assigned phone lines promptly and professionally, directing calls appropriately and prioritizing effectively
• Manage communication channels for the clinical team, ensuring messages are prioritized, routed appropriately, and addressed in a timely manner
• Coordinate appointments, tests, consultations, treatments, and surgeries based on clinical priority, providing clear instructions to patients
• Prepare memos, correspondence, reports, and presentations according to mandated formats and readability standards
• Handle authorizations and reimbursements for physician travel and meetings
• Maintain licensures and memberships for attending physicians

Requirements

• Experience working directly with customers or patients in healthcare, hospitality, retail, or other service-focused environments
• Good verbal and written communication skills
• Good organizational skills and attention to detail
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment
• Ability to work effectively and inclusively as part of a multidisciplinary team
• Experience working in EPIC is a plus

Core Competencies

Demonstrates strong organizational and communication skills while effectively managing patient interactions and coordinating clinical activities. Proficient in prioritizing tasks in a fast-paced environment and collaborating within a multidisciplinary team.

Highest-signal resume keywords

• Patient Communication
• Organizational Skills
• Multidisciplinary Team Collaboration
• EPIC Experience
• Attention to Detail

Soft Skills

• Verbal Communication
• Written Communication
• Prioritization
• Time Management

Industry Keywords

• Healthcare
• Customer Service
• Clinical Coordination
• Appointment Management
• Authorization Handling

Tools & Technologies

• EPIC