Office Coordinator: Customer & Operations Support

Service Corporation International; Downers Grove (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Paid Time Off

Tuition reimbursement

Life Insurance

Health Savings Account

Employee Assistance Program

Job summary

Neptune Society is the nation's largest cremation services provider seeking an Office Coordinator to support multiple teams and ensure smooth daily office operations. The role emphasizes accuracy in processing contractual agreements and delivering exceptional customer service.

You will greet visitors, manage calls, and handle routine financial tasks while using CRM and SOX software to keep reports reconciled. A fast-paced, team-focused environment with strong organizational expectations awaits.

Qualifications

• 3–5 years of administrative or related experience.
• High school diploma or equivalent.
• Notary license preferred but not required.
• Ability to work independently or with a team.
• Convey information clearly in writing and speech.
• Capable of setting priorities and meeting deadlines.
• General clerical tasks, accounts payable, data entry.

Responsibilities

• Process and validate contractual agreements for sales team.
• Provide exceptional customer service by handling inquiries and updates.
• Greet and assist visitors at the office.
• Answer and direct phone calls and take messages.
• Produce and reconcile same-day checks and bank records.
• Operate office equipment (copiers, printers, fax).
• Input statistical data into CRM and other databases.
• Use SOX compliance software to reconcile reports.

Skills

Customer service

Organization

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Neptune Society is the nation's largest cremation services provider seeking an Office Coordinator to support multiple teams and ensure smooth daily office operations. The role emphasizes accuracy in processing contractual agreements and delivering exceptional customer service.

You will greet visitors, manage calls, and handle routine financial tasks while using CRM and SOX software to keep reports reconciled. A fast-paced, team-focused environment with strong organizational expectations awaits.