Office Coordinator Clerical - Primary Care

Cleveland Clinic; Port Saint Lucie (FL); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Cleveland Clinic Martin Health is hiring an Office Coordinator to support patient flow from check-in to check-out and to assist with daily clinic operations. You will coordinate appointments, referrals, and authorizations while maintaining accurate patient records in a fast-paced, team-oriented setting.

The role emphasizes strong communication, multitasking, and attention to detail, with opportunities to grow within a supportive hospital network in Florida.

Formación

• High School Diploma or GED.
• Two years of clerical, customer service or other relevant experience.
• Knowledge of medical terminology gained through experience or formal course work.
• Basic math skills, such as addition, subtraction, multiplication, division and percentages.
• Strong computer skills and working knowledge of Microsoft applications and email software.
• Typing competency with the ability to format, spell, punctuate, edit and proofread.

Responsabilidades

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties.
• Support clinic operations by direct involvement with the physician(s) and nurse(s).
• Facilitate patient access to Cleveland Clinic through appointment scheduling or acting as a liaison with other departments.
• Work through and resolve patient issues professionally and in a timely manner.
• Take and relay phone messages clearly and in accordance with policy.
• Assist with calendar, meeting and travel arrangements and ensure proper forms are completed.

Conocimientos

High School Diploma or GED

Clerical experience

Medical terminology

Basic math

Computer skills

Typing

Descripción del empleo

Join Cleveland Clinic Martin Health where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. At Martin Health, we strive daily to provide world-class care to the communities in and around Martin County and treat our patients as family. Here, you will work alongside passionate physicians, nurses, and other caregivers in a family-oriented, supportive environment.

Exceptional care is a team effort — both at the bedside and in the office. Even if you’ve never considered healthcare as a next step, you’ll find there are many paths to creating a career centered on what matters most to you. By joining the Cleveland Clinic team as an Office Coordinator, you will provide patients with excellent patient care from start to finish. Some of your day-to-day responsibilities will include checking patients in and out, escalating issues, handling authorizations and more. There are also opportunities to grow and evolve within your role — and even explore new career areas beyond it.

A caregiver in this position works 8-hour shifts, Monday-Friday, between 8:00AM – 6:00PM, with flexibility on start/end times based on business needs.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties.
• Support clinic operations by direct involvement with the physician(s) and nurse(s).
• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
• Work through and solve patient issues professionally and in a timely manner.
• Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy.
• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
• Ensure all patients are rescheduled relating to physician out days in a timely manner.
• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
• Verify and update patient demographics and insurance information.
• Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
• Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
• Input reasons for all visits on all appointments.
• Ensure same day add-on appointment is communicated to appropriate department personnel and authorization is secured.
• Complete and deliver surgery packets to OPS and Access Plus.
• Maintain complete and up-to-date documentation and files, including product and service quotes.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years of clerical, customer service or other relevant experience
• Knowledge of medical terminology gained through experience or formal course work
• Basic math skills, such as addition, subtraction, multiplication, division and percentages
• Strong computer skills and working knowledge of Microsoft applications and email software
• Typing competency with the ability to format, spell, punctuate, edit and proofread

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience
• Previous patient registration experience

Physical Requirements

• Working in a stationary position for extended periods
• Operating a computer and other office equipment
• Traveling throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, moving object up to 10 pounds

Personal Protective Equipment

• Follow Standard Precautions using personal protective equipment as required for procedures

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.