Office Coordinator Clerical - Float

Cleveland Clinic; Fort Lauderdale (FL); On-site; USD 28,000 - 39,000; Full time

Job summary

Cleveland Clinic Weston Hospital is seeking an Office Coordinator Clerical (OCC) for its Float Pool to support clinic operations and coordinate administrative tasks across multiple units. You will work with physicians, nurses and staff to ensure smooth patient flow and a positive experience.

Key duties include phone triage, appointment scheduling, referrals and authorizations, calendar management and documentation.

Qualifications

• High School Diploma or GED required.
• Two years of clerical, customer service or related experience preferred.
• Knowledge of medical terminology beneficial.
• Basic math skills and attention to detail required.
• Strong computer skills and experience with Microsoft applications.

Responsibilities

• Answer and triage phone calls and schedule appointments.
• Coordinate diagnostic testing and surgical procedures with physicians and nurses.
• Obtain referrals and authorizations and maintain physician calendars.
• Assist with calendar management, travel arrangements and documentation.
• Ensure accurate patient demographics and insurance information.
• Reschedule patients as needed and liaise between patients and medical departments.

Skills

Typing

Microsoft Office

Medical terminology

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Exceptional care is a team effort — both at the bedside and in the office. Even if you’ve never considered healthcare as the next step, you will find there are many paths to creating a career centered on what matters most to you.

As an Office Coordinator Clerical (OCC) in the Float Pool, you will support clinic operations by collaborating with physicians, nurses and other caregivers in a variety of units, departments and/or locations. Your primary duties will include, but are not limited to, answering and triaging phone calls, scheduling appointments, diagnostic testing and surgical procedures, obtaining referrals and authorizations and maintaining physicians’ calendars. Your work helps to ensure a positive patient experience. You will have various opportunities to grow and expand your skills and move into other roles throughout the enterprise.

A caregiver in this position works variable 8-hour shifts requiring availability Monday-Friday from 8:00AM – 5:00PM and 12:30PM – 9:00PM, including flexibility to work rotating weekends and holidays.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties.
• Support clinic operations by direct involvement with the physician(s) and nurse(s).
• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
• Work through and solve patient issues professionally and in a timely manner.
• Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy.
• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
• Ensure all patients are rescheduled relating to physician out days in a timely manner.
• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
• Verify and update patient demographics and insurance information.
• Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
• Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
• Input reasons for all visits on all appointments.
• Ensure surgery packets are completed correctly and delivered in a timely manner to OPS and Access Plus.
• Maintain complete and up-to-date documentation and files, including product and service quotes.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years of clerical, customer service or other relevant experience
• Knowledge of medical terminology gained through experience or formal course work
• Basic math skills, such as addition, subtraction, multiplication, division and percentages
• Strong computer skills and working knowledge of Microsoft applications
• Typing competency with the ability to format, spell, punctuate, edit and proofread

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience

Physical Requirements:

• Able to relate to other health care workers and develop productive work relationships with peers and physicians.
• Projects a cooperative, positive helping demeanor and is able to perform well under stressful conditions.
• Is flexible and able to adjust to changes in assignments.
• Able to work under minimal supervision, prioritize workload and meet required deadlines.
• Ability to sit for long periods of time, work in front of a computer monitor and use keyboard for sustained periods of time.
• Able to walk about the department and hospital and lift and carry paper, notebooks up to 10 pounds without assistance.
• Fast-paced, very active position.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.