Office Coordinator – Academic Resource Center (ARC) and Counseling Services

Wartburg College; Waverly (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Wartburg College in Iowa seeks an Office Coordinator for the Academic Resource Center (ARC) and Counseling Services. The role provides general office support, proctors exams, and supervises student workers, reporting to the Academic Success Programs Director.

The position also handles ARC data management, budgeting coordination, and student staff supervision while maintaining department records and facilitating effective communication with students and staff.

Qualifications

• Requires two years post-secondary education; 18 months related experience.
• Excellent communication, interpersonal and customer service skills; ability to multi-task.
• Prefer prior experiences in an academic setting and supervisory experience.

Responsibilities

• Provide general office support for the ARC and Counseling Services, proctor exams and supervise student workers.
• Serve as primary front line contact, manage calendars, schedules, and maintain office records.
• Coordinate data collection with Excel and other software; supervise ARC peers and counseling student employees.

Skills

Excellent communication

Interpersonal skills

Multi-tasking

Education

Two years post-secondary education

Tools

MS Office

Job description

WARTBURG COLLEGE

Title of Position: Office Coordinator – Academic Resource Center (ARC) and Counseling Services. This is a full-time, 10-month position.

Function of Position

Responsible to the Academic Success Programs Director for providing general office support for the Academic Resource Center and Counseling Services, proctoring exams for Testing Services, and supervising student workers.

Duties and Responsibilities

General Office Duties – 40%

1. Provide support for ARC and Counseling professional staff by monitoring overall office functions, maintaining office records, overseeing office equipment and supply orders, and managing scheduling and calendars as needed.
2. Provide front line triage support for walk in visitors and concerns when student staff are not available. Respond to requests and disseminate information that requires explanation and interpretation of college and departmental policies and procedures.
3. Perform other related duties as assigned.

Academic Resource Center – 30%

1. Serve as primary test proctor in conjunction with Disability and Access Coordinator; receive exam requests, schedule exams and exam rooms, administer exams, uphold testing policies and procedures.
2. Supervise ARC Peers (student employees), including mentoring student manager position(s); responsible for hiring, training, scheduling, evaluation, and general supervision.
3. Create and maintain ARC services data collection and organization utilizing Excel and other software.

Counseling Services – 30%

1. Establish and maintain department records and data collection databases utilizing Excel and other software.
2. Coordinate the departmental budgeting process, including managing payment for bills and other expenses.
3. Supervise Counseling student employees; responsible for hiring, training, scheduling, evaluation, and general supervision.

Supervision

Definite objectives are set up for the employee by the supervisor, requiring the use of a wide range of procedures. The employee plans and arranges their own work and consults with the supervisor on unusual cases.

Minimum Qualifications

Requires equivalent of two years post-secondary education; proficiency in MS Office computer applications and general secretarial skills, plus 18 months of related experience. Excellent communication, interpersonal, and customer service skills; ability to multi-task. Prefer prior experiences in an academic setting and supervisory experience.