Office Coordinator

St. Joseph's/Candler; Hinesville (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

St. Joseph's/Candler in Georgia seeks an Office Coordinator to provide administrative support to clinical staff, handle phones, verify patient information, schedule visits, and assist with precertifications and insurance verification.

The role involves scanning and entering documents into the EMR, promoting patient satisfaction, and contributing to performance improvement across the unit.

Qualifications

• Associates degree in healthcare preferred.
• 1-2 years in a general medical office preferred.
• Knowledge of insurance verification and precertification processes.

Responsibilities

• Verify patient demographics and insurance information for claims.
• Answer phones, screen calls, route messages.
• Coordinate scheduling for clinic visits, referrals and tests.
• Assist in precertification processes with insurers.
• Scan and enter documentation into the EMR to support treatment and claims.
• Support patient satisfaction and performance improvement.

Skills

Administrative support

Phone etiquette

Scheduling

Insurance verification

EMR data entry

Education

Associates of Healthcare - Preferred

Tools

EMR systems

Job description

• The Office Coordinator provides administrative support to clinical staff. Answers telephone, screens calls, routes appropriately, retrieves and relays messages. Verifies patient information for registration and insurance verification. Coordinates patient scheduling internally & externally. Obtains precertifications, or assists in the precertification process, as required by healthcare insurers and/or managed care. Scans & enters documentation to EMR to substantiate patient treatment & claim submission. Participates in unit activities to promote patient satisfaction and performance improvement.
• Education
• Associates of Healthcare- Preferred
• Experience
• 1-2 Years General Medical Office - Preferred
• License & Certification
• None Required
• Core Job Functions
• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Coordinate various forms of communications to ensure messages and correspondences are delivered to the appropriate person. Respond timely to inquiries according to protocol. Prioritize messages and follow up to assure response to urgent messages has occurred.
• Monitor various reports for precertification need. Perform initial review prior to date of service and concurrent review until precertification obtained. Communicate and collaborate with other departments to eliminate precertification denials.
• Assures fiscal compliance related to patient billing and coding. Correctly bill patients for services and accurately document to support charges.
• Perform patient and provider scheduling activities according to SOPs to include but not be limited to clinic visits, referral visits, diagnostic and other treatment visits. Maintain clinical schedule to assure appropriate patient flow per medical staff's expectations and guidelines. Review daily authorization status with insurance representative for all patients coming to the service.