Front Office Coordinator

Handtoshouldersurgery; Las Vegas (NV); On-site; USD 30,000 - 45,000; Full time

Job summary

Handtoshouldersurgery in Las Vegas, Nevada is seeking a dedicated candidate to handle various administrative tasks in the office. The position involves greeting patients, managing patient flow, answering inquiries, assisting with billing, and supporting clinical staff.

The ideal candidate should be capable of providing a warm atmosphere for patients and efficiently handling various responsibilities to optimize patient satisfaction and office organization.

Responsibilities

• Greet patients and visitors in person or over the phone.
• Schedule appointments and manage the waiting area.
• Answer patient questions and direct inquiries.
• Assist patients in emergencies and provide comfort.
• Collect and update personal and financial information.
• Check in patients and ensure records are accurate.
• Answer phones and process correspondence.
• Assist with billing and insurance claims.
• Maintain a comfortable reception area.
• Monitor and order office and medical supplies.
• Support clinical staff with administrative tasks.

Job description

• Greet patients:Provide a warm and professional welcome to patients and visitors in person or over the phone.
• Manage patient flow:Schedule appointments, notify clinical staff of patient arrivals, and manage the waiting area to optimize patient satisfaction and provider time.
• Provide information:Answer patient questions, direct inquiries to the appropriate personnel, and provide information on office policies.
• Handle emergencies:Assist patients in distress by responding to emergencies and providing comfort.
• Manage patient accounts:Collect and update personal and financial information, verify insurance, and process payments for co-pays and other balances.
• Handle records:Check in new and returning patients, verify their information, and ensure patient records are accurate, up-to-date, and confidential.
• Process correspondence:Answer phones, route calls, check emails and faxes, and process incoming and outgoing mail.
• Assist with billing:File insurance claims and assist with collection activities.
• Maintain office environment:Keep the reception area organized and comfortable for patients.
• Manage supplies:Monitor and order necessary office and medical supplies.
• Support clinical staff:Assist medical assistants and providers with their administrative needs, such as preparing charts.