Office & Client Experience Coordinator

Goodwin Recruiting; Woodstock (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

Goodwin Recruiting seeks an Office & Client Experience Coordinator to support a busy residential real estate closing office. You will serve as the frontline contact, coordinate daily operations, and help ensure a smooth closing process for clients, lenders, and attorneys.

The role emphasizes delivering concierge-level client experiences, building relationships with Realtors and partners, and maintaining a professional, organized office during high-volume periods.

Qualifications

• Customer-facing administrative experience.
• Strong interpersonal and communication skills.
• Experience in professional services or real estate is a plus.
• Excellent verbal and written communication skills.
• Proactive, detail-oriented, and organized.

Responsibilities

• Be the welcoming first point of contact for clients and partners.
• Coordinate daily office activities to maintain a polished, client-ready environment.
• Manage client communications, appointments, and closing logistics.
• Support closing preparation with attorneys and paralegals.
• Assemble closing packages and maintain organized files.
• Coordinate signatures and document delivery for closings.
• Assist with special projects and high-volume periods.
• Support marketing and community outreach as needed.

Skills

Customer service

Relationship-building

Organization

Communication

Time management

Attention to detail

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

We are seeking a personable, polished, and highly organized Office & Client Experience Coordinator to support a busy residential real estate closing office. This role is ideal for someone who enjoys building relationships, creating exceptional client experiences, and keeping a fast-paced professional office running smoothly.

The Office & Client Experience Coordinator serves as a key point of contact for clients, real estate professionals, lenders, and other business partners. You will work closely with attorneys and the office team to coordinate daily operations, support residential real estate closings, and help strengthen relationships within the local real estate community.

Client Experience & Relationship Building

• Serve as a welcoming first point of contact for clients, visitors, real estate agents, lenders, and business partners.
• Build and maintain positive professional relationships with Realtors, brokers, lenders, and other industry partners.
• Provide a polished, concierge-level experience throughout the client and closing process.
• Support business development efforts through outreach, follow-up, and relationship-building activities.
• Represent the office at networking events, industry meetings, and community functions as appropriate.
• Assist with marketing and social media initiatives highlighting closings, community involvement, and office activities.

Office Operations & Closing Support

• Coordinate daily office activities to maintain an organized, professional, and client-ready environment.
• Answer incoming calls and assist with client and business-partner inquiries.
• Coordinate client communications, appointments, and closing logistics.
• Partner with attorneys and paralegals to support closing preparation and scheduling.
• Assist with assembling closing packages, organizing documents, and maintaining files.
• Coordinate signatures, document delivery, and other closing-related activities.
• Help ensure files and meeting spaces are prepared for upcoming closings.
• Maintain office supplies and coordinate purchasing as needed.
• Provide administrative support during high-volume periods and assist with special projects.

What We're Looking For

We're looking for someone who combines excellent customer service with strong organization and follow-through. You should enjoy meeting people, developing professional relationships, and taking ownership of the details that create a great client experience.

The right person will be comfortable managing multiple priorities while maintaining a warm, professional presence. You don't necessarily need extensive legal experience—we're especially interested in candidates with backgrounds in residential real estate, title services, mortgage lending, banking, professional services, hospitality, or other high-touch client environments.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Experience in a customer-facing, administrative, coordination, hospitality, or professional-services role.
• Residential real estate, title, mortgage, legal, banking, or related industry experience is preferred.
• Strong relationship-building and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Strong attention to detail and consistent follow-through.
• Ability and willingness to learn new systems and processes.
• Professional discretion when handling confidential or sensitive information.

Opportunity for Growth

This position offers the opportunity to develop a strong understanding of the residential real estate closing process. As you grow in the role, you'll have the opportunity to take on additional responsibilities involving pre-closing coordination, file preparation, and other aspects of the closing process.

If you're a relationship-driven professional who enjoys creating memorable client experiences while keeping people, details, and deadlines organized, we'd love to hear from you.