Office Clerk II

Morgan State University; Baltimore (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

Morgan State University in Baltimore, MD is seeking an Office Clerk II to perform complex clerical tasks under supervision. You will handle inquiries, maintain records, run basic system queries, and assist with timecards and requests in accordance with Work Control procedures.

The role requires a high school diploma or GED, at least two years of clerical experience, and strong organizational and written/oral communication skills. Familiarity with enterprise asset management systems is a plus.

Qualifications

• High School Diploma or GED required.
• At least two years in clerical work.
• Additional related experience and formal education may substitute for the education or experience requirement on a year-for-year basis, with 30 college credits equivalent to one year of experience.

Responsibilities

• Respond to incoming calls and/or emails from customers and departmental staff; maintain contact with internal and external customers related to work orders.
• Ensure accuracy by checking the system for duplicates and following Work Control procedures and SOPs.
• Complete customer requests and work orders using the EAM system and SOPs; run basic system queries and enter/approve timecards; provide full descriptions on forms.
• Performs all other duties as assigned.

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Posting Details

Job Title: Office Clerk II

Division: Division of Finance & Administration

Department: Facilities Management Department

Work Status: Full Time

Position Category: Staff

FLSA: Non-Exempt

Pay Range: 05

Salary Range: $34,936 - $44,500 / year

Fund Source: State Support

Job Summary: Under general supervision, performs complex clerical work requiring the application of varied procedures and specialized methods. May provide guidance and instruction to office clerks and assistants.

Job Duties

1. Respond to incoming calls and/or emails from customers and departmental staff. Maintain contact with internal and external customers related to work order inquiries.

2. Ensure accuracy by looking into the system to make sure that there are no duplicates according to Work Control procedures and the Work Control SOPs (e.g., using capital letters; detailed descriptions including who, what, when, where, and how; requester's name and extension; purchases for material to be added to Work Order; supervisor's and Work Manager's signature)

3. Completes customer requests and work orders using an Enterprise Asset Management (EAM) system and the department's Standard Operating Procedures; Ability to perform basic system functions such as running basic system queries, entering and approving timecards, etc. Completes or verifies all areas on a Customer Request form or Work Orders/Phases with a full description of the request. Receives and responds to requests generated by email. Tracks progress of customer requests/work orders when applicable.

4. Performs all other duties as assigned.

Requested Minimum Qualifications

Education: A High School Diploma or GED is required.

Experience: At least two years in clerical work.

Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis, with 30 college credits being equivalent to one year of experience.

Other Preferences for Consideration

• An associate's degree is preferred.
• Four years of clerical work in an academic setting.

Knowledge, Skills & Abilities

General knowledge of office practices, procedures, and equipment; of grammar, spelling and punctuation. Skill in preparing reports; in operating manual and automated office equipment; in performing mathematical computations; in performing routine clerical tasks; in filing documents according to alphabetic and numeric sequences. Ability to plan and independently perform specialized clerical tasks; to understand and interpret department policies and procedures; to communicate effectively both orally and in writing; to follow oral and written instructions; to establish and maintain effective work relationships; to operate personal computers and assigned word processing and spreadsheet software.

Posting Detail Information

Posting Number: ST01632

Number of Vacancies: 1

Job Open Date: 10/16/2026

Application Review Date:

Job Close Date: 10/30/2026