Office Clerk I - OAA EMBRACE

University of Maryland, Baltimore (UMB); Baltimore (MD); On-site; USD 30,000 - 42,000; Full time

Job summary

University of Maryland, Baltimore (UMB) seeks Office Clerks for the SST administrative and program support, ERC front desk coordination, and direct assistance to the Executive Director. Roles include welcoming community members, scheduling, intake processing, and assisting with meetings and events.

Positions involve organizing materials, data entry, and providing confidential client records support while upholding confidentiality and service standards within UMB’s Embrace Initiative.

Qualifications

• High School Diploma or GED; No experience required.
• With 30 college credits being equivalent to one year of experience, additional related education or experience may be substituted by law.

Responsibilities

• Reviews and verifies documents for completeness, accuracy, timeliness and compliance with procedures.
• Responds to routine inquiries requiring knowledge of relevant department policies and procedures.
• Assembles, compiles and edits data and records; prepares worksheets, tables, correspondence and simple reports.
• Codes, sorts and files documents; maintains manual and/or automated record keeping systems; enters and retrieves data.
• Receives, sorts and distributes incoming materials; participates in preparing bulk mailings.
• Operates office equipment such as personal computers, calculators, and photocopiers.

Education

High School Diploma or GED

Job description

Job Description

The University of Maryland, Baltimore’s EMBRACE, is seeking Office Clerks to hire. The selected candidates will work in one of three areas: The Safer Stronger Together (SST) Administrative and Program Support, the ERC Front Desk Coordinator, or the direct assistant to the Executive Director.

The Safer Stronger Together (SST) Administrative and Program Support Clerk will provide administrative, operational, and programmatic support to assist with the day-to-day operations of the SST initiative. Responsibilities will primarily include making phone calls, welcoming community members, and partners into the center, organizing program materials and supplies, preparing documents, maintaining organized files, and assisting with meeting and event coordination. The employee will also support staff with community engagement activities, data entry, resource preparation, scheduling, and other program-related projects.

The ERC Front Desk Coordinator will serve as the initial point of contact for clients, visitors, and community partners, providing a welcoming, professional, and client-centered experience. Responsibilities will include greeting clients; assisting first-time clients with intake paperwork, preliminary needs assessments, and the collection of relevant demographic and service-related information; answering and directing phone calls; managing appointments and client flow; maintaining accurate and confidential client records; and coordinating with case management staff to ensure clients are connected with the appropriate services and resources. The coordinator will also provide administrative and logistical support to the case management team, including data entry, document preparation, filing, appointment reminders, follow-up communications, resource and referral coordination, and tracking required paperwork. Additional responsibilities will include maintaining an organized and professional reception area, communicating client needs and urgent concerns to the appropriate staff, adhering to confidentiality and data security requirements, and assisting with other operational tasks that support the ERC's daily activities and its mission of providing accessible, responsive, and comprehensive services to individuals returning to the community and other community members in need.

Embrace Initiative office clerk will be responsible for the direct assistance of the Executive Director. This individual will be responsible for scheduling, emails, and phone call follow-ups. They will also be responsible for social media, newsletters, mass emails, and publishing articles in UMB ELM newsletter. Will also assist with meeting logistics and some event planning.

The mission of The Embrace Initiative is to collaborate with community to create a world that is safe, just, and equitable. We accomplish our mission through partnerships between grassroots, non-profits, city agencies, and institutes of higher education by engaging in accessing resources, removing barriers, making connections, and transforming systems.

Responsibilities

• Reviews and verifies documents for completeness, accuracy, timeliness and compliance with procedures.
• Responds to routine inquiries requiring knowledge of relevant department policies and procedures.
• Assembles, compiles and edits data and records. Prepares worksheets, tables, correspondence and simple reports.
• Codes, sorts and files documents and materials. Maintains manual and/or automated record keeping systems. Enters and retrieves data.
• Receives, sorts and distributes incoming materials. Participates in preparing bulk mailings.
• Operates office equipment such as personal computers, calculators, and photocopiers.

Qualifications

High School Diploma or GED.; No experience required. Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

About Us

The University of Maryland, Baltimore (UMB) is Maryland’s public health, law, and human services university. Six professional schools and the interdisciplinary Graduate School confer the majority of health care, human services, and law professional degrees in Maryland each year.

Our goal is to support the University’s mission of education, research, clinical care, and public service by amplifying UMB’s voice as a thought and action leader, and to enhance goodwill in the communities and people with whom we engage. UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.

UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.

If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request . You may also contact [e-mail]. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.

UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland. Regular and contractual employee are eligible for a comprehensive benefits package

About The Team

The Office of the Provost provides leadership and oversight in the development and implementation of all plans, policies, and procedures that support and advance the University’s academic strategies and priorities in alignment with our mission, strategic plan, and accreditation standards both at the school and institutional level.