Office Clerk

Talentify; Hummelstown (Dauphin County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free admission and parking to Hershey

Discounts on food & shopping

Job summary

Hersheypark Camping Resort seeks a friendly Part-Time Team Member for the front desk. You will greet guests, process reservations, check guests in and out, and promote on-site activities. This seasonal role supports a busy campground near Hersheypark with a welcoming office presence.

Qualifications include being 18+, a valid driver's license, and strong communication and computer skills. Work may include evenings, weekends, and holidays through October.

Qualifications

• Strong verbal communication and ability to work with the public.
• Good organization, clerical, and computer skills.
• Attention to detail and hospitality mindset.
• Proficiency with standard office software and systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests at the front counter and assist with reservations.
• Register guests, process check-ins/outs, and answer questions.
• Promote activities and events offered by the resort.
• Maintain office and lobby cleanliness and order.
• Communicate with housekeeping and staff as needed.
• Handle cash/credit transactions per standards.
• Provide exceptional customer service and feedback on processes.

Skills

Verbal communication

Organization

Clerical skills

Attention to detail

Hospitality mindset

Computer proficiency

Tools

Office software

Job description

Join the team at Hersheypark Camping Resort, campground located a few miles down the road from Hersheypark amusement park that features log and deluxe cabins, tent sites, and partial and full-hookup sites.

This position is responsible for greeting guests at the front counter, processing reservations, registering guests, checking guests in and out, as well as promoting activities and events of the Hersheypark Camping Resort.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Greet guests at the front counter, including assisting with check in/check out, answering guest’s questions and completing reservations.
• Participate in Roadside check in
• Process closing reports in accordance with HE&R standards
• Process cash and credit card transactions in accordance with HE&R standards
• Maintain Office and Lobby Cleanliness
• Assist with minor guest opportunities and resolution
• Participate in campground site inspections to support visual check in/check out
• Provide exceptional customer service both in the office and during site visits
• Provide feedback regarding processes, guest experiences and employee training
• Maintain positive, professional and safe work environment
• Assist guest with all aspects of the game room including stocking and maintaining brochure racks
• Maintain after hours security binder
• Deliver after hours cabin keys
• Maintain accurate account of arrivals/departures for the day
• Communicate clearly with Housekeeping Supervisor and outside team via 2-way radio
• Promote Campers App features and benefits to guests
• Daily inspection of office golf cart in accordance with the standard golf cart usage policy
• Assist office administration and team leaders with other projects and duties as assigned.

Qualifications:

• Must be 18 years of age or older
• Must have a Valid Driver’s License

Knowledge, Skills, and Abilities:

• Strong verbal communication skills and ability to work well with the public
• Good organization skills, clerical, and computer skills
• Attention to detail
• Hospitality minded
• Computer proficiency
• Ability to multitask

Job Demands:

• This is a seasonal position beginning in April/May and continuing through October. The working schedule may include evenings, weekends, and holidays based on operational needs.
• Must be able to work a flexible schedule including days, evenings, holidays, and weekends.
• Office hours during the peak season are 7:30am to 11pm
• Must be able to work indoor and/or outdoor environments in various weather and temperature conditions.
• Physical requirement includes walking and standing 90% of your shift, bending and stooping 20% of the time.
• Must be able to lift 25 lbs.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.