Cabana Supervisor

Hersheypark; Hershey (PA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free park admission

Free parking

Discounts on food and shopping

Job summary

Hersheypark is seeking a Part-Time Cabana Supervisor to lead the Guest Experience team at our Hershey, PA location. The role involves managing cabanas, coordinating staffing, and ensuring top-tier guest service while upholding safety standards.

You will conduct shift meetings, train staff, and maintain documentation and inventory. The position supports a vibrant park environment with perks such as free park admission and parking for employees.

Qualifications

• Must be 18 years of age or older.
• Ability to communicate effectively in person, on radios, and in writing.
• Ability to stay alert and vigilant at all times.
• Positive attitude, eagerness to learn, and professional image.
• Safeguard confidential information.
• Able to complete Attractions Safety Certification and Shallow Water training.
• Adhere to Hershey Entertainment & Resorts guidelines and core values.
• Must attend and complete all department training requirements.

Responsibilities

• Conduct Guest Experience shift meetings with staff and Supervisors.
• Maintain clean work areas, set up Cabanas, restock inventory, and keep walkways clear.
• Coordinate staffing and breaks while complying with child labor laws.
• Ensure staff are trained and have proper documentation.
• Uphold standard operating procedures for Cabana operations.
• Complete documentation and audits, including checklists and reports.
• Audit inventory and cabana preparation; monitor operations.
• Coach staff and administer disciplinary actions when needed.
• Provide exceptional guest service and resolve inquiries timely.
• Promote Hersheypark guest programs and upsell where applicable.

Tools

Microsoft Office

Google Suite

Job description

Hersheypark Entertainment Complex
Hershey, PA 17033, USA

Description

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

A Hersheypark Ⓡ Cabana Supervisor maintains accountability for the employee and guest experience of the assigned location. This position creates and maintains a VIP experience on our Boardwalk as a member of the Cabana Concierge Team.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

Conduct Guest Experience shift meetings with employees, Cabana Supervisor, and Area Supervisors

Maintain a clean work area, including cleanliness and daily setting of Cabanas, restocking inventory, work stations, walkways/paths are free of debris, and removal of trash when necessary

Communicate with supervisor(s) regarding staffing needs and coordinate a team member’s break schedule to ensure compliance with child labor laws

Ensure employees are trained at their assigned location and have proper documentation

Adhere to Guest Experience standard operating procedures and maintain proficiency in all Cabana operations positions

Maintain, complete, and audit proper documentation, including opening/closing checklists, training checklists, Arrival Reports, Resort Suite Entries, cashier reconciliation reports, update communication logs, track inventory and cabana preparation according to standard operating procedure

Conduct the required amount of Internal Audits

Monitor, communicate, and coordinate inventory and operational

Coach employees and administer disciplinary action when necessary

Provide guests with exceptional guest service, resolve all guest inquiries in a timely manner (including collaborating with other departments when needed), and adhere to department and company service expectations

Initiate positive guest interactions and maintain a thorough working knowledge of Hersheypark guest programs and upsell applicable programs

Perform other duties as assigned

Qualifications:

Must be 18 years of age or older on the date of applying

Knowledge, Skills, and Abilities:

Must be skilled in the use of Microsoft Office and Google Suite applications and must be comfortable learning the functions of our digital booking system

Must have the ability to effectively communicate nonverbally, verbally, and in writing, including delivering instructions/directions, and speaking clearly on radios and phones

Must have the ability to remain alert and vigilant at all times

Must display a positive attitude, an eagerness to learn, and a professional image in compliance with Hershey Entertainment & Resorts guidelines

Must have the ability to safeguard confidential information

Must be able to complete and pass Attractions Safety Certification and Shallow Water training

Embody Hershey Entertainment & Resorts Company core values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others

Must be able to successfully attend and complete all department training requirements

Job Demands:

Must be able to work flexible hours, including mornings, evenings, weekends, and holidays, as well as maintain three (3) days of operational availability, Memorial Day - Labor Day

Physical requirements include standing for periods of up to five (5) hours at a time, walking, bending, climbing stairs, and lifting up to twenty (20) pounds without assistance

Employees are subject to a variety of weather conditions, including but not limited to extreme heat, sun exposure, cold, and inclement weather. Work is almost exclusively outdoors.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.