Office Clerk

Redner's Markets, Inc.; Hamburg (Berks County); On-site; USD 38,000 - 52,000; Full time

Job summary

Redner's Markets, Inc. is seeking a Front End Supervisor to maintain high standards of customer service at the front end of the store and oversee front-end personnel.

The role involves supervising staff, enforcing store policies, training new associates, handling price checks, and ensuring efficient front-end operations to minimize customer inconvenience.

Qualifications

• Strong oral and written communication skills for dealing with customers, employees, and Vendors.
• Strong analytical and mathematics skills for conducting accurate audits.
• Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
• Must be able to stand upright for most of your scheduled work shift.

Responsibilities

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
• Enforce store policy as it relates to front end operations and assist bookkeeper with discipline of front-end associates who fail to abide by company policies and procedures.
• Delegate responsibilities to cashiers as prescribed by store management or store bookkeeper.
• Conduct training programs for new associates, as well as associates already on board.
• Assist cashiers with price checks, voids, or any cash register related items.
• Keep store management and scan coordinator informed of all pricing inaccuracies.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce Redner’s check cashing policies.
• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.).
• Greet and customers and be observant of people in the store.
• Abide by all company policies as stated in the Employee Handbook.
• Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

Skills

Oral & written comms

Analytical skills

Child labor law knowledge

Stand for long shifts

Job description

JOB SUMMARY:

To provide and maintain high standards of customer service throughout the front-end operations. To supervise and direct all front-end personnel and activities.

ESSENTIAL JOB FUNCTIONS:

1. 1) Promote customer goodwill by providing high standards of customer service.
2. 2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
3. 3) Maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
4. 4) Enforce store policy as it relates to front end operations and assists bookkeeper with discipline of front-end associates who fail to abide by company policies and procedures.
5. 5) Delegate responsibilities to cashiers as prescribed by store management or store bookkeeper.
6. 6) Conduct training programs for new associates, as well as associates already on board.
7. 7) Assist cashiers with price checks, voids, or any cash register related items.
8. 8) Keep store management and scan coordinator informed of all pricing inaccuracies.
9. 9) Assist customers with returned merchandise, over rings, and overcharges.
10. 10) Approve customer checks and enforce Redner’s check cashing policies.
11. 11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.
12. 12) Order and control front end supplies (register paper, ribbons, etc.).
13. 13) Greet and customers and be observant of people in the store.
14. 14) Abide by all company policies as stated in the Employee Handbook.

SUPPLEMENTAL JOB FUNCTIONS:

1. 1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

1. 1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.
2. 2) Strong analytical and mathematics skills for conducting accurate audits.
3. 3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
4. 4) Must be able to stand upright for most of your scheduled work shift.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.